Pharmacy Technician (Call Center)
About the role
Rx Savings Solutions, part of McKesson’s CoverMyMeds business segment, is seeking a Pharmacy Technician Call Center Representative to join our member support team. This is a full-time position based in Overland Park, Kansas, with a hybrid work option following onboarding.
Responsibilities
- Answer inbound calls from members and customers regarding prescription cost-saving opportunities
- Educate members on how to identify and realize savings using Rx Savings Solutions tools and services
- Aid with pharmacy claims questions, prescription transfers, and general pharmacy navigation
- Coordinate internally to resolve member issues accurately and efficiently
- Conduct basic research related to pharmacy pricing and medication options
- Clearly explain the benefits and value of Rx Savings Solutions services
- Deliver exceptional customer service in every interaction
Requirements
- Typically requires 3+ years of related experience
- Experience in retail pharmacy, healthcare customer service, and/or healthcare call center environments
- Demonstrated ability to communicate professionally and empathetically with members and colleagues
- Proven ability to multi-task, problem-solve, and manage deadlines
- Proven ability to handle confidential information in a regulated environment
- Comfort navigating computer systems and multiple applications
- Working knowledge of Microsoft Outlook and Excel (or willingness to learn)
- PTCB Certified Pharmacy Technician or ability to obtain certification within 6 months of hire
Qualifications
- PTCB Certified Pharmacy Technician or ability to obtain certification within 6 months of hire
Skills
- Strong communication and problem-solving skills
- Customer service orientation
- Basic computer literacy
Benefits
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
Pay
$18.23 - $30.38
Schedule
Primary shift: Monday–Friday, 11:30 a.m. – 8:00 p.m.
Training period (first 60 days): Monday–Friday, 8:00 a.m. – 4:30 p.m.
Training location: On-site at corporate headquarters (435 & Nall, Overland Park, KS)
Post-training: Hybrid work arrangement with some work-from-home flexibility