Certified Pharmacy Tech. Call Center Specialist

What You Will Do

• Perform data entry for patient registration and prescription orders, troubleshoot issues, and resolve third party rejects.
• Operate computerized data systems for order entry, claims adjudication, and insurance management.
• Facilitate pharmacy services through calls with patients, ensuring education and delivery transactions.
• Serve as a liaison between patient care units and pharmacy, ensuring responsive and courteous communication.
• Assist pharmacists and communicate issues to senior staff.
• De-escalate conflicts and provide patient assistance as needed.
• Monitor performance and adjust activities to meet productivity standards.
• Conduct initial research of pharmacy issues and escalate complex cases to higher-level staff.
• Review and process prescription claims for accuracy and adherence to guidelines.
• Identify and resolve issues affecting service and business operations.
• Foster teamwork and maintain a positive work environment.
• Assist with training new hires in the call-center and attend required training sessions.
• Operate computer systems and general office equipment.
• Manage correspondence with patients and prescribers, including inbound and outbound calls and emails.
• Assist pharmacists with technical pharmacy services, including packaging medications and maintaining records.
• Prepare and fill prescriptions, ensuring accuracy and compliance with regulations.
• Handle transportation and storage of pharmacy items, ensuring accurate delivery to patient care units.