Call Center Pharmacy Technician

Core Responsibilities

• Field inbound calls for refill requests, investigate the status of refills, and fulfill medication renewal requests as indicated
• Contact patients and assist/remind them in obtaining refills on their medications from their respective pharmacy
• Make outbound calls to pharmacies on behalf of the patient when needed
• Cover identified barriers that prevent patients from receiving refills by coordinating with center care teams
• Utilize electronic medical record platform to send requests and updates to field care teams
• Document clear and precise information into applicable electronic platforms
• Capture and document all patient requests prior to ending the call
• Maintain a distraction-free and private remote work environment
• Monitor the CareReq queue to ensure the completion of any open requisitions
• Arrange transportation for center visits
• Schedule off-cadence or requested patient appointments
• Utilize triage nurse line, using warm transfers, when needed for acute healthcare concerns
• Execute prescription requests according to up-to-date process standards and policies
• Engage with patients in an environment free from background distractions
• Meet and exceed departmental metrics; stay informed of changes and updates to department metrics

Requirements

• Minimum 1 year of retail pharmacy experience
• Active Pharmacy Technician License in the state of residence
• Certified Pharmacy Technician (CPhT) certification required
• High school diploma or equivalent required
• Bilingual Spanish preferred, medical Spanish a plus
• Strong working knowledge of MS Office and Google Suite preferred
• Demonstrated ability to deliver high-quality customer service
• Confident and professional service to Oak Street Health patients and internal partners

Qualifications

• US work authorization

Skills

• Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems
• Prior remote work experience
• Ability to obtain high-speed internet and hardwire equipment to router/modem
• Distraction-free and private remote work environment required as well as reliable dependent care during working hours
• Ability to provide own transportation for instances where on-site support is required for employees located within 50 miles of a physical OSH location/center
• Ability to participate in classroom-style remote training sessions
• An understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment

Benefits

• Comprehensive and competitive mix of pay and benefits
• Medical, dental, and vision coverage
• Paid time off
• Retail savings options
• Wellness programs

Pay Range

The Typical Pay Range For This Role Is $17.00 - $31.30