Certified Peer Support Team Lead

We are hiring a Certified Peer Support Team Lead to supervise a team of certified peer supports and serve as the primary contact and coordinator of services for individuals with substance use and mental health needs in residential, school, workplace, and community settings. This role coordinates and monitors the array of services and supports identified in each person’s Person Centered Plan, and supervises and directs the work of others to provide quality services. Position is based in Caldwell County with some travel to surrounding counties; pay range is $47,000–$52,000 depending on experience; schedule is traditionally Monday–Friday with flexibility, some evening and/or weekend hours, and no on‑call expectation.

Responsibilities

• Collaborate with multidisciplinary team to ensure quality care.
• Carry an individual caseload and provide direct peer support services; lead or co‑lead peer support groups.
• Develop person‑centered plans and complete quarterly updates to document progress or lack of progress on treatment goals.
• Complete Service Authorization Requests as needed and ensure current service authorization is in place prior to service provision.
• Minimize the negative effects of psychiatric symptoms or substance dependence that interfere with the recipient’s daily living and personal development.
• Complete documentation of services including daily service notes, person‑centered plans, WRAP plans, authorizations, and any other required documentation.
• Provide direct supervision to CPSS team members: support, problem solving, scheduling, maintaining boundaries, accessing community resources, reviewing and approving progress notes.
• Provide employees with individual‑specific training and training in the knowledge, skills, and abilities required by the population and age served.
• Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and apply corrective action; address complaints and resolve problems.

Requirements

• Hold Certification as a Peer Support Specialist in North Carolina.
• Meet Qualified Professional (QP) criteria as defined by service definition requirements:
  • (a) Licensed, provisionally licensed, certified, registered, or permitted by the governing board regulating a human service profession (except RN licensed by NC Board of Nursing with four years full‑time MH/DD/SA experience with the population served); QP function may be completed by a Certified Clinical Addiction Specialist (CCAS) or Certified Clinical Supervisor (CCS); OR
  • (b) Master’s degree in a human service field plus one year full‑time post‑graduate MH/DD/SA experience with the population served; OR
  • (c) Bachelor’s degree in a human service field plus two years full‑time post‑bachelor’s MH/DD/SA experience with the population served; OR
  • (d) Bachelor’s degree in a non‑human‑service field plus four years full‑time post‑bachelor’s MH/DD/SA experience with the population served.
• Meet education, experience, licensure/certification requirements specified by the service definition of the service being provided.
• General working knowledge of the human services delivery system in North Carolina.
• Valid driver’s license and auto insurance.
• Employee supervisory experience preferred.
• Experience with Electronic Medical Records (EMR) preferred.

Pre‑employment Screening

• Complete criminal background check.
• Name checked in registries: OIG exclusions database, Child Abuse Registry, Offenders Against Individuals with Developmental Disabilities.
• Drug testing.
• Education verification and other credentialing based on position requirements.
• Proof of employment history or references (if required).
• For positions requiring driving: proof of driver’s license, insurance, and vehicle if required for transporting individuals.

Benefits

• Payactiv: early access to earned wages before payday.
• Employee perks and discount program.
• Paid Time Off (full‑time employees only).
• Health/Insurance (full‑time employees only).
• 401(k) retirement savings program.
• Wellbeing Programs: Physical, Emotional, and Financial.
• Chronic Disease management programs for hypertension and diabetes (for qualifying employees).
• Training: Free CPR, first aid, and job‑specific training opportunities.

Note: Contract/contingent workers and interns do not qualify for the above benefits.