Certified Patient Care Assistant Progressive Care Unit

Sign-On Bonus of $3000 available for new Banner Health Certified/Licensed CNA/LNA's.

About the role

This position provides routine patient care to promote patient comfort and contribute to the overall patient plan of care. Responsibilities include on-going patient data collection and documentation in medical records, as well as providing unit support functions to ensure efficient operation of the nursing unit/department.

As a Certified Patient Care Assistant (CPCA) in the Progressive Care Unit (PCU) at Banner Thunderbird Medical Center, you will help provide basic nursing assistance to high-acuity PCU patients across multiple specialized units:

• 3rd Floor – Cardiac and Vascular Progressive Care Unit (PCU): A Cardiovascular Surgical Specialty Unit caring for cardiac and vascular medical and surgical patients, including peripheral vascular, cardio-thoracic surgical, heart failure, and respiratory patients.
• 4th Floor – Neuro/Stroke and Trauma Progressive Care Unit (PCU): Specializes in Neuro and Trauma but also treats multisystem complex patients. The Neuro population includes severe brain injuries (TBI, brain bleeds, falls), stroke, seizures, brain tumors, and pre/post-op neurosurgery. Patients are highly acute, often with limited mobility, requiring a collaborative approach.
• 5th Floor – Cardiac Progressive Care Unit (PCU): Focuses on heart failure, renal failure, COPD, and interventional cardiac care for complex acutely ill patients.
• 6th Floor – General Progressive Care Unit (PCU): A 40-bed general Medical PCU floor with a wide variety of patients, including vascular, cardio-thoracic surgical, heart failure, Neuro, and respiratory. Patients may come from the ICU, be upgraded from other floors due to acuity changes, or be admitted from the ED.

The PCU model supports learning at all levels and fosters a collaborative environment between nursing, physicians, and therapies.

Responsibilities

• Assist with activities of daily living, including basic hygiene, mobility, and nutritional intake.
• Collect patient specimens and data, such as vital signs, input/output, and other delegated measurements; document objective data and routine aspects of patient care.
• Assist in transporting patient specimens.
• Recognize and report abnormalities or changes in patient health status to licensed professionals.
• Promote continuity of care by communicating patient status accurately to other caregivers.
• Perform procedures and use equipment as delegated by a licensed professional, including blood draws, Foley catheter removal, EKGs, and EKG monitoring.
• Provide supplies, support, and assistance for unit-specific procedures under direct supervision.
• Perform receptionist/clerical duties to support unit efficiency and communication flow.
• Participate in resolving customer problems or escalate issues as needed.
• Maintain complete patient records, including admission, transfer, discharge information, progress notes, and consent forms.
• Ensure all reports and chart forms are scanned or filed into patient records.
• Maintain adequate supplies of patient education materials, office, dietary, and medical supplies; complete requisition forms and reconcile orders.
• Monitor and track electronic equipment (e.g., patient ID scanners, laptops) to ensure accountability and functionality.
• Depending on assignment, assist with transporting patients (e.g., pre/post-operative to critical care) or participate in OR room turnover.

This role operates under supervision in a fast-paced, customer-service-focused environment, interacting with staff, patients, families, and physicians.

Requirements

• High school diploma/GED or equivalent working knowledge.
• Current BLS certification.
• Current Certified Nursing Assistant (CNA) in state of practice (required for new hires and transfers; existing Tucson incumbents may not transfer without meeting this requirement).
• 1 year of medical clerical experience (preferably in a hospital or physician office) or prior customer service experience.
• Excellent organizational, human relations, and communication skills.
• Working knowledge of medical terminology and computer literacy/keyboarding skills.
• Depending on department assignment, an 85% minimum passing score on ECG or EEG tests (identifying lethal cardiac dysrhythmias and epileptiform activity) and completion of a unit-approved course or on-the-job training.

For specific locations, an Arizona Fingerprint Clearance Card or State of Arizona Department of Public Safety Level One Fingerprint Clearance Card is required at hire and must be maintained for the duration of employment.

Preferred Qualifications

• Licensed Nursing Assistant (LNA) licensure in Arizona.
• Recent healthcare experience.
• Successful completion of an approved unit secretary program.

Schedule

• Full-time night shifts available: 3 × 12-hour shifts per week (6:00 PM – 6:30 AM).
• Self-scheduling tool available for shift and weekend coverage; no set weekly schedule.
• Weekend and holiday rotations required (every other weekend, Friday and Saturday).
• Flat rate $1/hour weekend shift differential and 18% night shift differential when applicable.

Pay

Sign-on bonus of $3,000 available for new Banner Health Certified/Licensed CNA/LNAs (12-month commitment required).

Benefits

Banner Health offers a variety of benefits to support health and financial security, including:

• Comprehensive health benefits.
• Financial security options.