Certified Medical Assistant / CSR | Neurosurgery St. Augustine | Days | Full Time

About the role

Provides excellent customer service and greets patients entering the department/practice. A multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician and Office Manager or Team Lead.

Responsibilities

• Receives and directs messages (electronic, in person and telephone calls) to the appropriate personnel
• Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations
• Maintains patient scheduling functions, and sets patient appointments through established guidelines
• Interviews and completes the registration process for patients utilizing the specific service
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record
• Performs cashiering functions as it relates to co-payments or other patient payments/collections
• May perform routine clerical duties for the department
• Perform venipuncture and administer routine, non-controlled medications
• Administer medication as directed by and under the direct supervision of licensed physician
• Collect routine laboratory specimens as directed by the provider
• Perform basic laboratory procedures including aseptic procedures and taking patient's vital signs
• Provides excellent customer service for patients/families/representatives and other members of the treatment team

Qualifications

• High School Diploma or GED required
• Certified Medical Assistant (CMA) required within 6 months
• Basic Life Support (BLS) American Red Cross or American Heart Assoc ONLY required at time of hire
• Medical Terminology Certificate preferred within 30 days
• Requirement of having completed an MA program that is accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board

Experience

• 1 year Medical assistant preferred
• 2 years Clerical/customer service experience - ideally in a health care related industry preferred
• 1 year One year experience with third party payors and computer experience for inputting data and reviewing patient demographic material preferred