Certified Medical Assistant

About the Role

Damar Services is seeking a dedicated and compassionate Certified Medical Assistant to join our team. In this role, you will ensure patients receive the medication that requires pre-authorizations from insurance carriers by receiving prescriptions, addressing and rectifying rejected claims and conducting necessary third party authorization requests. This position will also provide clinic support including performing standard clinical medical assistant duties as needed such as rooming patients, taking vital signs, managing prescription refills, or administering injections—depending on facility workflow.

Schedule & Location

• Schedule: Monday-Wednesday: 8a-5p; Thursday: 8a-6p; Friday: 8a-4p
• Location: Damar's Health Services Clinic, 5715 Decatur Blvd, Indianapolis, IN 46241

Key Responsibilities

• Manages prior authorization and precertification requests for medications, procedures, diagnostic imaging, and other services by initiating, submitting, tracking, and following up with insurance carriers
• Prepares and submits supporting clinical documentation and coordinates appeals for denied authorizations when appropriate
• Serves as the primary point of contact between providers, patients, pharmacies, insurance companies, and case managers to resolve authorization questions, delays, and denials
• Verifies insurance coverage and eligibility to support timely processing of prior authorization requests
• Monitors pending and expiring authorizations and proactively follows up to prevent delays or interruptions in patient care
• Maintains accurate and detailed documentation of authorization activity within the electronic medical record (EMR/EHR)
• Collaborates with physicians, nurses, pharmacists, and other interdisciplinary team members to obtain information needed to support authorization requests
• Ensures compliance with HIPAA regulations and organizational policies while handling confidential patient information
• Utilizes electronic medical record systems and insurance payer portals to efficiently process, track, and update authorization requests
• Interviews patients to obtain medical histories and records vital signs, including blood pressure, height, weight, temperature, and pulse
• Prepares patients for examinations and assists providers during physical examinations and minor procedures
• Prepares and administers medications and vaccinations under the direction of a licensed healthcare provider and within scope of practice
• Cleans, disinfects, and prepares examination rooms and medical equipment while following infection prevention and safety protocols

Qualifications

• 1 year of experience working in a medical office setting
• CMA (Certified Medical Assistant)
• Minimum age of 18 per licensure requirements
• Be clear of any felony convictions, substantiated charges of neglect or other disqualifying criminal convictions
• Successfully complete a pre-employment physical
• Favorably meet and maintain Damar's background screening

Preferred Qualifications

• 1+ years of prior authorization experience

Benefits

• Eligible for the Damar Advantage including discounts at Damar Health Services and Damar Pharmacy
• Comprehensive training in verbal intervention and physical management techniques
• Medical, Dental, and Vision Insurance options
• Up to $5,000 per year in Tuition Assistance
• 401(k) Plan Participation
• Damar provided Life Insurance and additional voluntary options
• Short-Term and Long-Term Disability Insurance options
• Paid Holidays
• Paid Time Off (PTO)

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