Certified IT Administrator LAN/WAN

The mission of the New York City Police Department is to enhance the quality of life in New York City by working in partnership with the community to enforce the law, preserve peace, protect the people, reduce fear, and maintain order. The Information Technology Services Division (ITSD) oversees critical projects and technological initiatives within the NYPD, maintaining and enhancing the department's IT infrastructure, including networks, servers, and workstations.

About the role

Under general supervision, the selected candidate will play an essential role in providing citywide technical diagnostics, Active Directory administration, queue management, and technical hardware provisioning. This role acts as a primary operational catalyst, balancing immediate service desk demands, remote user troubleshooting, and hands-on maintenance of specialized agency hardware.

Responsibilities

• Install, configure, and deploy workstations, servers, printers, and peripherals across assigned Borough facilities or citywide as operational needs dictate.
• Perform scheduled preventative maintenance, inspections, testing, and operational health checks on desktops, laptops, printers, and peripherals.
• Identify developing hardware/software problems, replace failing components, apply approved updates and configuration changes, and document corrective actions to reduce downtime and maintain equipment readiness.
• Execute large-scale hardware rollouts, lifecycle refreshes, and vendor-supported repairs via workflows such as Dell TechDirect.
• Diagnose and resolve complex hardware, software, and network issues in both standalone and networked environments; leverage remote access tools (e.g., Remote Desktop, Microsoft Teams) to perform interventions, minimize end-user downtime, and maintain command operational readiness.
• Administer Active Directory to manage user accounts, Organization Units (OUs), Security Groups (SGs), data-share folder permissions, and Group Policies; utilize network administration tools to troubleshoot and resolve domain-joining and network connectivity issues.
• Maintain precise service tickets, detailed troubleshooting notes, and asset management records to uphold data integrity; create, revise, and maintain technical documentation, Standard Operating Procedures (SOPs), and operational runbooks.
• Support Information Technology Bureau (ITB) initiatives, strategic technology rollouts, and multi-site field operations both independently and within team environments.
• Provide supervisors with timely, structured updates on critical system outages, ongoing issues, and project milestones.
• Maintain strict compliance with departmental confidentiality protocols, anti-corruption policies, and command integrity standards.

Requirements

Professional/vendor certification(s) in local area network administration that is required for the position to be filled. In addition, all candidates must have one of the following:

• A baccalaureate degree from an accredited college and two years of satisfactory full-time (not classroom-based) experience in local area network and/or wide area network planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management.
• A four-year high school diploma or its educational equivalent and six years of satisfactory full-time (not classroom-based) information technology experience, of which at least two years must have been in the experience described above.
• A satisfactory equivalent combination of education and/or experience as described above. Education may be substituted for experience on the basis that 30 undergraduate semester credits from an accredited college are equivalent to six months of experience. A master’s degree in computer science or a related field from an accredited college may substitute for one year of experience. However, all candidates must have at least one year of satisfactory full-time (not classroom-based) information technology experience as described above.

Incumbents may be required to update existing and/or obtain additional professional industry-standard certification(s) for current and future technical environments in which they may be assigned to work, as determined by the employing agency.

Preferred Skills

• Strong understanding of computer hardware and software, including Windows operating systems, Microsoft 365, Server 2016/2019/2022, Active Directory, DHCP, DNS, and TCP/IP.
• Experience with troubleshooting common to complex computer issues.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.

Benefits

The City of New York offers a comprehensive benefits package including:

• Health insurance for the employee and their spouse or domestic partner and unemancipated children under age 26.
• Union benefits such as dental and vision coverage.
• Paid annual leave and sick leave.
• Paid holidays.
• A pension.
• Optional savings and pre-tax programs such as Deferred Compensation, IRA, and a flexible spending account.

Pay

$95,233.00 – $129,375.00