Certified Investigator/ODP

About the role

We are hiring a Certified Investigator/ODP at RHA Health Services. This role is regular and offers a sign-on bonus of $2500.

Responsibilities

• Conduct objective, comprehensive investigations of reportable incidents in compliance with ODP Incident Management Bulletin requirements.
• Participate in all stages of investigations involving suspected abuse, neglect, exploitation, or misconduct by staff, family members, guardians, or others.
• Collect, review, and analyze evidence, including interviews, documentation, and on-site assessments.
• Maintain strict confidentiality and adhere to all applicable regulatory, legal, and ethical standards.
• Immediately respond to urgent investigations.
• Collaborate with internal leadership, Human Resources, external providers, and regulatory agencies throughout the investigative process.
• Ensure investigations are completed in accordance with required timelines, including submission of final reports within the 30-day timeframe.
• Identify trends and patterns in incidents and recommend corrective and preventive actions.
• Support development and implementation of risk mitigation strategies.
• Provide training and technical assistance to staff related to incident management, abuse prevention, reporting requirements, and compliance procedures.
• Support staff understanding of regulatory expectations and investigative best practices.
• Monitor regulatory updates and adjust training materials and programs to reflect changes in ODP regulations, policies, and guidance.
• Audit, quality assurance & compliance support: Support quality assurance initiatives through monitoring, analysis, and reporting of incident trends. Make recommendations for process improvements. Assist with internal and external audits, licensing reviews, and accreditation activities.
• Ensure investigation records are properly maintained, secured, and accessible for compliance reviews.
• Support the integration and implementation of organizational quality assurance policies, procedures, and state-specific regulatory requirements.
• Promote adherence to contractual and accreditation standards across all programs.
• Safety, risk management & crisis response: Participate in monthly Safety Committee meetings and quarterly Incident Management meetings. Collaborate with operational and clinical teams to implement risk-reduction strategies that enhance program safety. Support crisis intervention protocols and response strategies as identified in individuals’ treatment and support plans. Contribute to organization-wide initiatives focused on safety, prevention, and regulatory readiness.

Qualifications

• Associate’s or Bachelor’s degree in criminal justice, social work, human services, healthcare administration, or a related field (preferred).
• Minimum of five (5) years of experience in the Intellectual and Developmental Disabilities (IDD) field.
• Required: Certified Investigator under Pennsylvania ODP guidelines, or willingness to obtain certification upon hire.
• Prior experience as a Certified Investigator and in Quality Management preferred.
• Demonstrated knowledge of ODP Incident Management regulations and compliance standards.
• Strong investigative, analytical, and report-writing skills.
• Ability to manage multiple investigations under strict deadlines while maintaining accuracy and objectivity.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to collaborate effectively with internal teams, providers, and regulatory partners.
• Proficiency in Microsoft Office Suite and electronic documentation systems.