Certified Healthcare Interpreter (Bilingual Spanish)

Job Summary

Responsible for the provision of oral simultaneous, consecutive interpretation and sight translation throughout the medical center/designated location.

Essential Responsibilities

• Performs on-site and over-the-phone interpretation for patients, families, Kaiser Permanente and non-Kaiser Permanente health care providers who prefer to speak in their primary languages, other than English.
• Provides simple translation, under the supervision of Department Manager and/or Translator.
• Completes interpretation work requests as per protocol and provides accurate and timely documentation of work done.
• Participates as a member of the health care delivery team, exercising sensitivity and maintaining confidentiality of employee and patient information at all times.
• Provides expert knowledge regarding the interplay of medical treatment and key aspects of culture.
• Participates in educational programs from medical center staff, members and prospective members.
• Provides mentorship for interns of partnering interpreter programs.

Consistently Demonstrates

• Knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other.

Competencies

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.
• Interpersonal Skills - Maintains confidentiality; treats co-workers, patients and facility visitors with respect.
• Oral Communication - Listens and gets clarification to ensure that instructions and requests are fully understood and ensures that interpretations are accurate and understood.

Physical Demands

• Sit
• Stand
• Walk
• Use hands to finger, handle, or feel
• Reach with hands and arms
• Talk or hear
• Lift and/or move up to 25 pounds
• Regularly exposed to moving mechanical parts
• Occasional exposure to inpatients and outpatients who may be experiencing a wide range of acute and chronic medical conditions
• Moderate noise level in the work environment

Experience

• Basic Qualifications: N/A
• Education: High School Graduate. Candidates must have completed a health care interpreter certificate training program that (1) is administered by an accredited educational institution. OR (2) is recognized by the California Healthcare Interpreter Association (CHIA) and exceeds 200 contact hours.
• Licenses, Certifications, Registrations: Healthcare Interpreter Certification

Additional Requirements

• Excellent oral command of English and a second language of service (Cantonese, Spanish, etc.).
• Typing speed: 35 wpm.
• Basic computer skills required, i.e., Microsoft Office.
• Ability to demonstrate professionalism in a demanding, high stress and fast-paced environment.
• Demonstrated understanding of cultural issues related to health care.
• Must be sensitive and knowledgeable of the distinction between neutral interpreting and patient advocacy.
• Must pass an oral and written competency exam.
• Must be flexible and able to prioritize multiple tasks.
• Must be able to work in a Labor/Management Partnership environment.
• Bilingual (English/Spanish) Level II required.
• Preferred Qualifications: Previous experience as an Interpreter in a multi-specialty health care environment strongly preferred. 2 years of college preferred.

Primary Location

California,Oakland,Oakland Mosswood Medical Offices

Scheduled Weekly Hours

1

Shift

Day

Workdays

Mon, Tue, Wed, Thu, Fri, Sat

Working Hours Start

12:01 AM

Working Hours End

11:59 PM

Job Schedule

Call-in/On-Call

Worker Location

Flexible

Employee Status

Regular Employee

Department

Oakland Hospital - Interpreter Services - 0206

Pay Range

$40.12 - $43.04 / hour

Kaiser Permanente

Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Travel

Yes, 25 % of the Time

Work Setting

Flexible