Healthcare Interpreter I Spanish

About the role

This position serves as a Skilled Healthcare Interpreter for Spanish-speaking patients and families at Atrium Health Cabarrus in Concord. The interpreter proactively responds to requests for language access, using multiple modalities including in-person, telephone, and video interpreting, while serving as a cultural broker and ensuring accurate, ethical interpretation in healthcare settings.

Schedule

• Day shift on Tuesday, Wednesday, Saturday & Sunday from 8:00 am – 4:30 pm

Education

• High school diploma required
• Bachelor's degree preferred
• Minimum of 40 hours of medical interpreter training preferred
• Completion of 40-hour Medical Interpretation Training Program within 1 year of hire required

Experience and certifications

• 1-year related experience required
• Knowledge of medical terminology and prior experience in a healthcare setting required
• National medical interpreter certification preferred
• Demonstrated knowledge of oral/written language pair competency by successfully completing an Interpreter Language Assessment required

Responsibilities

• Proactively responds to requests for language access in a healthcare setting, including in-person interpreting, telephone interpreting, video interpreting, and basic translation
• Leverages technology to deliver services across different modalities and troubleshoots basic application issues with software and customers as needed
• Maintains relationships with internal customers and makes key decisions regarding appropriate interpreter modalities; strives to contain costs and leverages vendor relationships as needed
• Interprets information regarding patient and family healthcare needs, including patient education, appointments, discharge instructions, procedures, emergency encounters, assessments, and similar scenarios
• Serves as a conduit to interpret accurately and concisely while considering cultural implications and idiomatic language differences
• Acts as a cultural broker by educating caregivers on the patient's culture in relationship to healthcare
• Fully abides by the healthcare system's professional conduct standards, executes duties ethically, and follows national practice standards
• Translates basic written information as needed and within department guidelines
• Serves as a cultural mediator and educates customers appropriately

Physical requirements

• Requires walking, standing, sitting, lifting, and reaching
• Must lift a minimum of 10 pounds to shoulder height
• Must speak English and the foreign language in simple, understandable terms
• Must have intact sense of sight and hearing
• Must be mobile throughout the entire healthcare system
• Must be able to deliver language access via in-person, telephone, and video remote modalities