Certified Health Coach (Shift: 9:00 - 6:00pm EST)

About the Role

We are looking for world-class Certified Health Coaches who are passionate about our mission, comfortable in a dynamic, start-up environment, highly collaborative, and supportive. Our Certified Health Coaches provide 1 on 1 virtual coaching to our members. The qualities of a Certified Health Coach include excellence in relationship building and communication, a high level of empathy, a passion for health and well-being, enthusiasm for continued learning, compassion, integrity, attention to detail and organization.

Primary Responsibilities

• Provide a human touch to the digital recovery experience for members
• Support members' journeys, reinforcing skill-building and behavior change to optimize engagement in the app
• Reach out to members per service and workflow expectations
• Manage member expectations of experience and outcomes
• Actively listen to and address member challenges while collaborating with them to make healthy lifestyle changes
• Monitor member pathway dashboard and key performance indicators (KPIs)
• Triage member queries and advise appropriate team members, as outlined by clinical and technical protocols
• Document all communications using Clinical Documents
• Participate in regular coaching observations and ongoing training with Team Leader and management

Qualifications

• Current NBC-HWC designation and minimum of 1 year of experience as a health coach in person and/or in a virtual setting is REQUIRED
• Minimum of a bachelor's degree or commensurate experience
• Experience working with behavior change or chronic disease management, including but not limited to MSK, diabetes, weight loss, nutrition, mental health preferred
• Excellent communication and collaboration skills
• Continuous learning mindset
• Comfortable in a dynamic, fast-paced, start up environment
• Ability to work independently with discipline and urgency
• Knowledge and understanding of integrative, science- and evidence-based coaching techniques and modalities including - but not limited to - motivational interviewing, appreciative inquiry and positive psychology
• Knowledge of digital health, behavioral health and musculoskeletal conditions a plus
• Commitment to maintaining certification and continuing education requirements

Skills

• Excellent communication and collaboration skills
• Motivational Interviewing
• Appreciative Inquiry and Positive Psychology
• Change Management

Pay

$55,000—$55,000 USD

What's In It For You

• Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact.
• Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville.
• Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge.
• Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets!
• Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution.
• Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching.
• Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day.