Certified Health Coach (Shift: 9:00 - 6:00pm EST)

About the role

TailorCare is transforming the experience of specialty care. Our comprehensive care program takes a profoundly personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By carefully assessing patients' symptoms, health histories, preferences, and goals with predictive data and the latest evidence-based guidelines, we help patients choose and navigate the most effective treatment pathway for them every step of the way.

Primary Responsibilities

• Provide a human touch to the digital recovery experience for members
• Support members' journeys, reinforcing skill-building and behavior change to optimize engagement in the app
• Reach out to members per service and workflow expectations
• Manage member expectations of experience and outcomes
• Actively listen to and address member challenges while collaborating with them to make healthy lifestyle changes
• Monitor member pathway dashboard and key performance indicators (KPIs)
• Triage member queries and advise appropriate team members, as outlined by clinical and technical protocols
• Document all communications using Clinical Documents
• Participate in regular coaching observations and ongoing training with Team Leader and management

Qualifications

• Current NBC-HWC designation and minimum of 1 year of experience as a health coach in person and/or in a virtual setting is REQUIRED
• Minimum of a bachelor's degree or commensurate experience
• Experience working with behavior change or chronic disease management, including but not limited to MSK, diabetes, weight loss, nutrition, mental health preferred

Skills

• Excellent communication and collaboration skills
• Motivational Interviewing
• Appreciative Inquiry and Positive Psychology
• Change Management