Certified Field Performance Technician

Sunrun is on a mission to change how the world interacts with energy, building a company and brand that puts power at the center of life. As the #1 home solar and battery company in America, we offer a vertically integrated model that provides total control over the energy lifecycle—from sale through installation and beyond—creating endless opportunities for growth in a dynamic culture focused on employee development, well-being, and safety.

About the role

The Field Performance Technician 3 performs advanced troubleshooting and complex service diagnosis, while also training and developing other Field Performance team members. This role requires an electrical certification per state requirements and a valid Journeyman License or equivalent.

Responsibilities

• Organize, lead, and maintain the warranty and service schedule.
• Work with the Electrical Foreman, Construction Supervisor, and Branch Manager to allocate labor resources for service and warranty projects.
• Assist with training and development for Field Service Technicians and Field Communications Technicians.
• Lead regular meetings to align and train the local field service team on best practices.
• Support the on-boarding and training of new members of the field performance team.
• Regularly exceed defined goals for field performance KPIs, including turnaround time, experience rating, and average dispatches completed.
• Assist with inspections and site audits when assigned.

Requirements

• 3+ years of previous field construction experience, with at least 1 year as a service technician in the solar industry.
• High School diploma (required).
• PV design or PV electrical experience (preferred).
• Valid state or local Electrical Journeyman license or equivalent (e.g., wireman license).

Skills

• Knowledge of the NEC and applicable codes and standards.
• Motivated team player with a track record of excellent customer service.
• Strong verbal and written communication skills.
• Excellent organizational and time management skills.
• Proficient computer skills.
• Electrical/PV Installation Knowledge: Ability to interpret single-line drawings, understand PV systems from roof to meter, and apply electrical principles for solar interconnection and code compliance.
• Safety-conscious: Adheres to company safety policies, identifies hazards, and encourages safe work practices.
• Customer-focused: Builds rapport and maintains strong relationships with internal and external customers.
• Results-driven: Meets deadlines, works independently or as part of a team, and drives results in a fast-paced environment.
• Problem-solving: Strong logical decision-making, troubleshooting, and escalation skills; takes ownership of issues.

Physical Demands

• Ability to transport materials and equipment (up to 50 pounds frequently, up to 100 pounds with assistance).
• Work on rooftops with various angles and surfaces, requiring bending, twisting, squatting, climbing, kneeling, crawling, and balance.
• Climb ladders and work in outdoor conditions (excessive noise, extreme heat/cold, wet/humid environments).
• Frequent use of fine motor skills (e.g., fine manipulation, grasping, pinching).
• Work safely with equipment like ladders, fall protection harnesses, and other PPE.
• Maintain balance on roofs and other elevated areas.
• Work in sun and low-light conditions.
• Walk on rafters, roof tiles, and shingles without causing damage.
• Distinguish colors (e.g., red, black, yellow, white, green).
• Work in confined spaces (attics, basements, crawl spaces) requiring kneeling and crouching.
• Ability to hear verbal commands and warnings.
• Work with chemicals using appropriate protections.

Pay

Starting salary/wage for this opportunity: $30.51 to $40.67 per hour. Compensation decisions are not based on a candidate's salary history.