CERTIFIED EMERGENCY COMMUNICATIONS OPERATOR

About the role

This job announcement is for certified emergency communications operators/dispatchers only. We are not currently accepting applications for trainees.

Responsibilities

• Answer phone calls on 911 lines and non-emergency lines for the Culpeper County Public Safety Communications Center
• Interview callers to obtain essential information and record data on incidents as they develop
• Analyze calls for priority level of emergency response and take or recommend an effective course of action to protect life and property by applying complex police and fire policies and procedures
• Broadcast calls for service to police/fire field units, order services requested by field units, dispatch and/or cancel field unit back-up assistance and monitor field units for service availability
• Operate sophisticated computer-aided dispatch radio and phone systems and accurately enter information into the computer, including brief descriptions of crimes, incidents, or other emergencies
• Maintain composure and professionalism when dealing with hostile or frightened callers during stressful or rapidly changing situations
• Assist supervisory and directorial staff in various tasks
• Assist in liaison activities with any and all agencies and persons regarding all operations of the Center
• Prepare and maintain records and files
• Prepare reports

Qualifications

• Education equivalent to a high school diploma. Public safety experience is preferred.
• Must successfully complete criminal history background investigation, including fingerprinting to include no felony convictions, no serious misdemeanor convictions, all convictions shall be reviewed on a case-by-case basis.
• Must possess a valid Virginia driver’s license.
• Ability to successfully complete in-house training program within 6 months of employment.
• Must attend and pass DCJS Communications Basic.
• Knowledge, Skills, And Abilities:
  • Ability to learn the methods of operating communication systems, radios and teletype procedures
  • Ability to operate complex computerized equipment rapidly and accurately while receiving information by telephone
  • Ability to work well in emergency situations
  • Ability to speak distinctly and learn correct telephone answering techniques
  • Ability to hear and distinguish between several voices at the same time while acquiring and retaining information such as names, numbers and locations
  • Ability to wear headset
  • Ability and willingness to work any shift to which assigned
  • Ability and willingness to work assigned weekends and holidays
  • Ability to read maps and knowledge of county geographical area, road systems and the locations of landmarks.
  • Ability to multitask
  • Ability to follow oral and written instructions
  • Ability to deal courteously with public under stressful conditions including handling irate persons and emotional situations
  • Skill in working under pressure of deadlines and establishing and maintaining cooperative working relationships with employees, officials, other agencies and the general public

Skills

• Ability to learn the methods of operating communication systems, radios and teletype procedures
• Ability to operate complex computerized equipment rapidly and accurately while receiving information by telephone
• Ability to work well in emergency situations
• Ability to speak distinctly and learn correct telephone answering techniques
• Ability to hear and distinguish between several voices at the same time while acquiring and retaining information such as names, numbers and locations
• Ability to wear headset
• Ability and willingness to work any shift to which assigned
• Ability and willingness to work assigned weekends and holidays
• Ability to read maps and knowledge of county geographical area, road systems and the locations of landmarks.
• Ability to multitask
• Ability to follow oral and written instructions
• Ability to deal courteously with public under stressful conditions including handling irate persons and emotional situations
• Skill in working under pressure of deadlines and establishing and maintaining cooperative working relationships with employees, officials, other agencies and the general public

Benefits

Full-time employees have access to a wide variety of benefits, including medical, dental, retirement, life insurance, optional life and disability insurance plans, flexible spending accounts, and a deferred compensation program.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about schedule are not specified in the job posting.