Emergency Communications Officer

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the job description. First, we have a job description paragraph: "The Emergency Communications Officer (ECO) receives and processes emergency and non-emergency calls, dispatches police, fire, medical, enters court paperwork and prioritizes and responds to requests from the public, responders, and administration." etc. That's about the role. We need to extract sections: - About the role: likely the introductory paragraph(s) describing role. - Responsibilities: list of duties (Essential Duties And Responsibilities). Could be bullet list. - Requirements: maybe "Hiring Requirements" and "Certifications Required Within ..." and "Classification Requirements"? Might be separate sections: Requirements (minimum qualifications) and Qualifications (preferred?). But we need to follow instruction: Use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what content goes where. We have: - About the role: description of job. - Responsibilities: Essential Duties And Responsibilities (list). - Requirements: Hiring Requirements (high school diploma or GED; customer service experience helpful; background check etc.) Also maybe "Certifications Required Within ..." could be part of Requirements or Qualifications. - Qualifications: maybe "Classification Requirements" (knowledge, skill, ability). Or "Certifications Required Within ..." as qualifications. - Skills: maybe list of skill and ability items under "Skill and Ability to ..." (the bullet list after Classification Requirements). Actually after "Classification Requirements" there is "Knowledge Of ..." then "Skill and Ability to ..." then "Physical Requirements". So we could treat Knowledge as Qualifications, Skill and Ability as Skills, Physical Requirements maybe as Requirements? But we need to avoid thin sections. Better approach: Use sections: - About the role: intro paragraph(s). - Responsibilities: Essential Duties And Responsibilities (list). - Requirements: Hiring Requirements + Certifications Required Within ... + Physical Requirements? Might be too much. - Qualifications: Classification Requirements (Knowledge Of ...) maybe. - Skills: Skill and Ability to ... list. - Benefits: Benefits section. - Pay: Not mentioned except IAED ACE pay incentive. There's mention of incentive but not specific pay amount. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. Pay: there is mention of IAED ACE pay incentive but not actual pay numbers. Should we include Pay? It says "eligible for an IAED ACE pay incentive". That's a pay incentive but not a specific amount. The instruction: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Since they mention a pay incentive but not actual pay, maybe we should not create Pay section because it's not specific pay amount. However they do mention incentive eligibility. Could be considered pay info. But it's vague. Safer to omit Pay section. - Schedule: They mention shift work, 40hr work week either ten-hour shifts (Mon-Thurs) or twelve hour plus four hours (Fri-Sun + 4hr shift during week). That's specific schedule info. So we should include Schedule section. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Schedule. We need to ensure we don't repeat job title as heading. Use

for each section heading. We need to use

• for any list of duties/requirements/benefits, and

  for prose. We must preserve ALL substantive information; do not invent or summarize away detail. Remove boilerplate etc. We need to include all substantive info from the posting, but we can condense into lists while preserving detail. Let's extract content. **About the role**: The initial paragraphs describing the role: "The Emergency Communications Officer (ECO) receives and processes emergency and non-emergency calls, dispatches police, fire, medical, enters court paperwork and prioritizes and responds to requests from the public, responders, and administration. The ECO as a call taker will use multi-line telephone systems to handle incoming 911, non-emergency, and administrative lines. The ECO obtains information from callers and enters information into computer for triage and dissemination to responders. During medical emergencies ECO’s will use approved scripted call taking methods to provide live saving instructions when needed, emergency medical dispatching (EMD). ECO’s are trained in EMD through International Academies of Emergency Dispatch (IAED). Call takers use variety different software program to provide high level of service to the community. The ECO will evaluate and prioritize requests for emergency and non-emergency services from the public, police, fire and emergency medical services agencies. ECO’s monitor, and relay information to responders using radio and computer. ECO’s dispatch units for police, fire and medical response. Radio Traffic is monitored and logged to document location, call information, activity and the requests of responders. The job requires the ability to maintain a collaborative and cooperative working relationship with elected and appointed officials, other City employees, other organizations, and the general public. The communication center is staffed 24/7 with minimum staffing requirements. Shift work is required including nights, weekends and holidays. The work schedule is 40hr work week either ten-hour shifts (Mon-Thurs) or twelve hour plus four hours (Fri-Sun + 4hr shift during week). ECO’s that have completed training, introductory period, and acquired all EMD, NCIC/Ilets, and POST certifications are eligible for an IAED ACE pay incentive by continuing to meet or exceed IAED ACE Standards of Performance. If performance falls below established standards of performance, the ECO will no longer be eligible for incentive. Employees will be assessed on a quarterly basis; any necessary changes will be applied at the beginning of each quarter with IAED ACE reporting cycles. Standards are set by IAED and will be provided to all ECO’s as updates occur. The applicant is subject to Idaho POST Rules for Eligibility, IDAPA 11.11.01-055 (01-08)." We might split some of that into About the role and maybe Schedule etc. But schedule info appears later; we can keep schedule separate. Thus About the role could be first paragraph up to before "Shift work is required". But we need to preserve all info; we can include schedule info in Schedule section, not duplicate. Thus About the role: everything except the schedule specifics and maybe the incentive details? Incentive details could be part of About the role or maybe Pay (but we omitted). We could keep incentive details in About the role as it's about role performance incentives. But we need to avoid duplication. Let's parse: - Intro description of duties (first few sentences). - Then mention of multi-line telephone, info entry, EMD, IAED training, software. - Then evaluate and prioritize requests, monitor/relay info, dispatch units, radio traffic logged. - Then job requires ability to maintain collaborative relationship. - Then communication center staffed 24/7. - Then shift work required including nights, weekends, holidays. - Then work schedule specifics. - Then IAED ACE pay incentive details. - Then applicant subject to Idaho POST Rules. We could put the shift work and schedule specifics in Schedule section. The collaborative relationship etc could be About the role. Thus About the role: all except shift work schedule specifics and IAED ACE incentive? Actually incentive could be part of About the role as it's about role performance incentives. But we might also consider it as Pay but we omitted. Safer to keep in About the role. Thus About the role paragraph(s) will include everything except the explicit schedule details (the 40hr work week etc) and maybe the shift work required including nights, weekends, holidays (that's schedule). We'll move that to Schedule. Thus About the role: The Emergency Communications Officer (ECO) receives and processes emergency and non-emergency calls, dispatches police, fire, medical, enters court paperwork and prioritizes and responds to requests from the public, responders, and administration. The ECO as a call taker will use multi-line telephone systems to handle incoming 911, non-emergency, and administrative lines. The ECO obtains information from callers and enters information into computer for triage and dissemination to responders. During medical emergencies ECO’s will use approved scripted call taking methods to provide live saving instructions when needed, emergency medical dispatching (EMD). ECO’s are trained in EMD through International Academies of Emergency Dispatch (IAED). Call takers use variety different software program to provide high level of service to the community. The ECO will evaluate and prioritize requests for emergency and non-emergency services from the public, police, fire and emergency medical services agencies. ECO’s monitor, and relay information to responders using radio and computer. ECO’s dispatch units for police, fire and medical response. Radio Traffic is monitored and logged to document location, call information, activity and the requests of responders. The job requires the ability to maintain a collaborative and cooperative working relationship with elected and appointed officials, other City employees, other organizations, and the general public. The communication center is staffed 24/7 with minimum staffing requirements. ECO’s that have completed training, introductory period, and acquired all EMD, NCIC/Ilets, and POST certifications are eligible for an IAED ACE pay incentive by continuing to meet or exceed IAED ACE Standards of Performance. If performance falls below established standards of performance, the ECO will no longer be eligible for incentive. Employees will be assessed on a quarterly basis; any necessary changes will be applied at the beginning of each quarter with IAED ACE reporting cycles. Standards are set by IAED and will be provided to all ECO’s as updates occur. The applicant is subject to Idaho POST Rules for Eligibility, IDAPA 11.11.01-055 (01-08). Now Responsibilities: Essential Duties And Responsibilities list. We need to extract each duty as bullet. List: - Receives, evaluates and prioritizes requests for emergency and non-emergency service from the public, police, fire and emergency medical services agencies and other callers, determines the nature, location of the incident and other related information. - Dispatches fire units, police units, ambulances and other necessary emergency and nonemergency equipment and personnel to aid responders in the field or the general public. - Prioritizes calls in accordance with established policies and procedures and enters the request into the computer-assisted dispatch system. - Maintains telephone contact with callers in evolving situations until the arrival of personnel who take control of the incident. - Handles calls that require calming emotionally upset individuals, responding to irate and abusive callers, and assisting callers with communication challenges. - Determines from phrasing, vocal stress and level of cooperation the condition of the caller to provide a proper level of response to ensure the safety of the caller and responders. - Enters information into and retrieves information from computer and files; to assist officers with investigations - Maintains accurate log of calls, activities, reports, request and related information. - Retrieves and provides information from the National Crime Information Center (NCIC) to requesting field units. - Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems. - Provides assistance, information and answers questions from the public. - Performs other duties as assigned. - Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. We should keep all. Now Requirements: Hiring Requirements and Certifications Required Within ... plus maybe Physical Requirements? But Physical Requirements could be separate but we could include under Requirements as they are requirements. Let's list Hiring Requirements: - High school diploma or GED; - Customer service experience in stressful situations is helpful; -