Emergency Communications Officer

Responsibilities

• Receive and handle emergency service calls from the public, determine the nature and location of the emergency, and ensure proper radio frequencies for dispatch of emergency units.
• Maintain awareness of the location and status of up to or exceeding 50 emergency response units throughout the shift.
• Operate computer systems and consoles, including telephone, radio, and emergency tracking systems.
• Enter, update, and retrieve information from computer systems, including data on wanted persons, stolen property, vehicle registration, and stolen vehicles.
• Prepare incident reports using the automated reporting system.
• Answer non‑emergency calls.
• Coordinate emergency and non‑emergency responses with other city departments and law‑enforcement agencies.
• Handle after‑hour service calls for emergency situations for departments including Animal Control, Water Utilities, Traffic and Transportation / Streets, and Victim Services.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Minimum two years of relevant experience; Computer Aided Dispatch, 911, or similar police‑related experience preferred.
• Ability to take and pass an assessment on Critical Personnel Selection Software if requested.
• Must have, or be able to obtain within the specified timeframe, a TCOLE telecommunications proficiency certificate and state licensure.
• Access to sensitive Criminal Justice Information Systems (CJIS) requires a thorough background check, polygraph exam, and criminal history check.
• Must not have any adult or juvenile criminal conviction above the grade of a Class B misdemeanor, nor any Class B misdemeanor within the past 10 years; other convictions may be considered.

Pay

Pay grade GG19. Full pay range $28.05 – $39.55 per hour.

Schedule

Shifts of eight or twelve hours covering a 24‑hour period; schedule includes weekends and some holidays.

Culture

The Irving Police Department is committed to community‑based policing and providing the best possible service to Irving residents. The department embraces a vision of safe and beautiful neighborhoods, a vibrant economy, and exceptional recreational, cultural, and educational opportunities. With compassion, integrity, and innovation, it strives to build trust and promote a high quality of life for residents, visitors, and businesses. The City of Irving seeks to be the most inclusive, welcoming, respectful, and understanding municipal organization in North Texas, reflecting the diverse races, cultures, faiths, gender identities, generations, and philosophies of the community.