Certified Dispatcher Uintah Basin

About the role

The Utah Department of Public Safety is seeking a Certified Emergency Dispatcher to join our team. This position offers a rewarding career with great benefits, including retirement plans and flexible scheduling.

Key Responsibilities

• Receives 9-1-1 emergency and non-emergency calls.
• Interrogates callers to determine the nature and location of the incident and dispatches appropriate personnel and equipment.
• Interprets information from callers to determine the priority of an incident, and makes urgent decisions affecting the life, health, and welfare of the public and public safety employees.
• Calms callers and provides instructions as required by the circumstances.
• Relays geographical information to responding units and accesses confidential files relating to wanted persons, driver license files, motor vehicle files, warrants, and protective orders.
• Enters data and maintains entry files for all user agencies.
• Monitors, transmits, and receives information over multiple radio frequencies to detect emergencies, exchange information, or provide dispatch services.
• Makes a variety of telephone calls relating to vehicle dispositions, wreckers, and notifications to parents of juveniles and relatives of accident victims.
• Receives, updates, and broadcasts Amber Alert notifications.
• Receives, records, and forwards calls for service from one agency to another as needed.

Qualifications

• The ideal candidate must possess the ability to type a minimum of 30 wpm.
• The ability to accurately transcribe spoken information to relay to first responders.
• The ability to maintain their composure, reassure the callers, and collect precise information in crisis situations.
• The ability to take information from multiple sources regarding an ongoing situation and produce an accurate narrative that includes the key elements and facts.
• The necessary skills to be able to concisely paraphrase vital information.
• The aptitude to be able to prioritize emergency and non-emergency calls.
• The ability to operate a variety of radio and telephone communications equipment.

Benefits

• After successfully completing full background investigation, polygraph, and drug test, Dispatchers are eligible for incentives such as a one-for-one salary credit for prior Emergency Dispatch experience, a hiring bonus for current Emergency Dispatch certification, and a signing bonus for new hires with no experience or out-of-state certification.
• Dispatchers are eligible for the Public Safety Retirement plan, 12 paid holidays, 4 hours of annual and 4 hours of sick leave per pay period, and competitive career service.
• Other benefits include access to confidential files, monitoring and relaying information over multiple radio frequencies, and managing call logs.

Risks

• Work exposes incumbents to highly stressful situations including life or death decisions involving the safety of officers, fire, and EMS personnel, and the general public.
• Typically, the employee may sit comfortably, possibly for extended periods of time, to perform the work; however, walking, standing, bending, carrying light items, driving an automobile, etc. may be required.
• May have to work for sustained periods of time.

Schedule

The schedule code is B - Competitive Career Service.

Application Instructions

To apply, candidates should visit the Utah Department of Public Safety website and follow the application instructions provided there. Applications are due by July 12, 2026.

Contact Information

For additional information, contact Dora Collier at dcollier@utah.gov or call 385-347-6334.