Centralized Scheduling Rep
About the role
The Centralized Scheduling Representative will promptly answer telephone calls and schedule patients in a timely manner within Department guidelines. In addition to scheduling outpatient tests and procedures, the Centralized Scheduling Rep will enter demographic and insurance information, Pre-Cert Info when applies, into the 1Chart Scheduling system.
Responsibilities
- Accurately listen to requests from patients, physicians, physician’s office personnel, and inter-hospital departments in an effort to effectively schedule patients for procedures giving high priority to customer service and complete customer satisfaction.
- Maintain the Dept Standards of “Talk Time” and also working together as a team.
- Check Medical necessity, and patient Insurance.
- Aid in the maintenance and upgrade of the 1Chart Scheduling system.
Requirements
- Two to Three years in customer service/ public relations role preferred - Will consider two years of previous work experience in other fields.
- Previous experience with automated telephone equipment and multi-line telephone desired.
- Medical Terminology and previous scheduling experience desired.
Qualifications
- Education required: High School/GED
- Education preferred: Post secondary education
Skills
- Excellent verbal and written skills required.
- Ability to work in a fast-paced environment with a positive attitude.
- Effective time management skills.
- Efficiency and organizational skills with the ability to multitask.
About Us
Huntsville Hospital was recently named Best Regional Hospital and #2 in Alabama by U.S. News & World Report. With 971 beds, a specialized Orthopedic & Spine Tower, a Level III Regional Neonatal ICU, and the largest Emergency Department and Level 1 Trauma Center in the state with our own specialized Red Shirt Trauma Program, there are many opportunities to apply your knowledge and skills. We are a certified Primary Stroke Center and named "One of the Top 100 Hospitals in the Nation with Great Heart Programs." From six cath labs and four EP labs to multiple medical and step-down units, you can continually grow your skillset!
Highlights of our hospitals
- Best Regional Hospital and #2 in Alabama by U.S. News & World Report
- 971 beds
- Specialized Orthopedic & Spine Tower
- Level III Regional Neonatal ICU
- Largest Emergency Department and Level 1 Trauma Center in the state
- Certified Primary Stroke Center
- Named "One of the Top 100 Hospitals in the Nation with Great Heart Programs."
- Six cath labs and four EP labs
- Multiple medical and step-down units
Our commitment
We are committed to creating a diverse environment and proud to be an equal opportunity employer. We are a partner to the U.S. Army’s Partnership for Your Success (PaYS) program.
Benefits
We are committed to providing competitive benefits. Our benefits package for eligible employees includes medical, dental, vision, life insurance, flexible spending; short term and long term disability; several retirement account options with 401K organization match; nurse residency program; tuition assistance; student loan reimbursement; On-site training and education opportunities; Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more!
Healthcare System Careers
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Education & Professional Development
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