Centralized Scheduling Rep, Full Time, Days

Job Summary

Demonstrates through behavior Decatur Morgan Hospital’s mission, vision and values. Works as part of the Patient Access team to schedule patients for outpatient tests and procedures by phone. Verifies and enters demographic, insurance, pre-certification and medical necessity information. Coordinates with patients, physician(s), physician office staff and other hospital employees to maintain accurate, up to date schedules, which minimize clinical downtime while emphasizing customer satisfaction. Maintains a high level of accuracy and completes all patient interactions within designated timeframe.

Responsibilities

Accurately identifies patient records using 2 patient identifiers. Schedules patients for correct test at correct facility. Schedules patients promptly and efficiently. Accurately enters data into the registration system, including medical, demographic, insurance, precertification, and medical necessity data. Accurately relays prep / arrival times and directions to facilities. Provides excellent customer service and service recovery when needed. Prioritizes multiple simultaneous customer / physician / staff requests. Successfully complete all mandatory training. Manage personal time and attendance, notifying supervisor immediately of issues. Utilize AIDET and HEATT to problem solve with patients, visitors, co-workers, and staff from other departments.

Key Talents

Drive to be TEAM ORIENTED. Strong ETHICS with a clear understanding of right and wrong which guides actions. Self DISCIPLINE. RESPONSIBLE, assuming personal accountability for work and actions. PROBLEM SOLVER, able to think things through with incomplete data. Empathy, able to relate to the feelings and perspectives of others. INDIVIDUALIZED PERCEPTION, being aware and attentive to individual differences. PERSUASIVE, able to persuade others in a logical manner. Desire for COMPETENCE, a need for expertise or mastery. Detail ORIENTED.

Qualifications

Education Required: High School diploma/GED required. Education Preferred: Post secondary education preferred. Experience: Two to Three years in customer service/ public relations role preferred. Will consider two years of previous work experience in other fields. Previous experience with automated telephone equipment and multi-line telephone desired. Medical Terminology and previous scheduling experience desired.