Centralized Scheduler - Central Scheduling - Per Diem

About the role

Make a difference with every call. As a Guthrie Centralized Scheduler, you'll be the welcoming voice that helps patients navigate their healthcare needs while ensuring efficient scheduling and exceptional customer service.

Responsibilities

• Perform scheduling, pre‑registration, cancellation, and insurance and benefits verification and patient payment collection and all other centralized scheduling duties in compliance with customer service standards.
• Strong customer service skills to ensure quality phone calls with the patients.
• Execute front‑end centralized collection of all patient insurance benefits information to ensure accurate payment of services as well as educate patients on copays and previous balances.
• Schedule patients with financial counselors for assistance when appropriate or get patient to a customer representative to learn more about their balance.
• Develop strong working relationships with physician offices, non‑centralized scheduling and registration areas, ancillary coding, and other areas as needed to ensure appropriate and effective communication and coordination of service delivery.
• Assist patients with enrollment of my chart or any issues related to my chart and educate on the capabilities.
• Adhere to all relevant policies and procedure as outlined by direct report.
• Meet productivity, quality requirements and service goals as outlined in the performance expectations.
• Function as a team member to assist other centralized schedulers with tasks as needed including assisting in training of all employees as assigned.
• Communicate to direct report all centralized scheduling obstacles, concerns and system deficiencies impacting the team and provide support in dealing with complex issues.
• Complete special projects, make outbound calls to schedule from referrals/orders, enter in orders and referrals, assist with conversational messaging with patient or work queues as assigned.
• Operate and utilize the Epic System while staying current and learning new skills as needed to perform all aspects of the position.
• Assist and participate in departmental meetings when needed.
• Support the Guthrie Clinic’s system‑wide vision and goals of central scheduling.
• It is understood that this description is not intended to be all‑inclusive and that other duties may be assigned as necessary in the performance of this position.

Requirements

• High school graduate or GED required.
• Prior healthcare customer service, scheduling, insurance billing and payment knowledge.
• Two years previous healthcare experience.
• Previous experience using or implementing Epic.
• Ability to use Windows programs such as MS Word and other software packages with knowledge of medical terminology.

Skills

• Self‑motivated, flexible, punctual, detail oriented.
• Good time management skills.
• Excellent written, verbal communication and interpersonal skills