Central Scheduling Representative (Per Diem)

Purpose of Position

To provide patient scheduling services in a timely and efficient manner in accordance with department procedures.

Responsibilities

• Schedules multiple services and procedures in the appropriate locations, collaboratively utilizing the resource staff schedule and available rooms (room availability is determined by department managers).
• Liaison for MD offices, nursing departments, etc.; receives all calls and assists with scheduling requests.
• Updates schedules for multiple departments; prints and distributes schedule as requested and approved by manager.
• Distributes/mails out instructions for procedures; answers prep questions from referrers and/or patients.
• Confirms appointments by phone and/or letters along with distribution of prep directions, if necessary, and distributes information regarding ABN when appropriate.
• Produces and distributes necessary paperwork.
• Answers routine inquiries from clients, physicians, and other hospital personnel; answers telephone calls in a courteous manner within a reasonable amount of time, within specific guidelines.
• Maintains appropriate department records and filing system to insure efficient retrieval of information; photocopies/faxes information as needed.
• Obtains accurate and proper information when scheduling appointments, including updated demographics and payer information; timely communicates unresolved issues to Manager or designee to facilitate timely interventions.
• Pre-registers outpatient appointments, including Insurance Verification utilizing online eligibility tool.
• Explains and processes payments from patients, which may include but not limited to co-pays, co-insurance, and deductibles.
• Follows department procedures related to securing payment information; prints and reconciles patient reports, as directed by manager or designee.
• Validates physician's order and/or requisition for Medical Necessity and proper/complete signatures.
• Performs other work related duties and activities as assigned or requested.
• Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Healthcare's commitment to CARES: compassion, accountability, respect, excellence and service.

Qualifications

• Ability to read, write and communicate in English.
• High School Diploma or GED.
• Two years recent experience (within the past 3 years) with patient registration, scheduling or billing in a Hospital, physician office or other related medical setting, OR a bachelor's degree from an accredited institution.
• One year recent experience (within the past 3 years) working with third party payors including referrals preferred.
• Successful passage of Medical Terminology course OR successful passage of the CCH Medical Terminology exam.
• Demonstrated keyboarding skills at 30 WPM as demonstrated by a timed test.
• Ability to work independently and under pressure.
• Excellent telephone and communication skills.

Schedule

• Per Diem Hours
• Shifts include: 7a-3p, 8a-4p, 8:30a-4:30p, 9a-5p, 9:30a-5:30
• Occasional Weekends and Holidays

Pay

Hourly: 20.94 - 34.39