Centralized Scheduler

About the role

The Centralized Scheduler at Children's Medical Center serves as a key point of contact for patients and other callers, ensuring a positive first impression and efficient scheduling of appointments.

Responsibilities

• Answers the telephone in a warm, friendly manner.
• Quickly determines the nature of the telephone call.
• Gathers and documents complete and accurate insurance information prior to scheduling appointments.
• Notifies patients of balances due prior to appointment.
• Collections patient balances due according to practice protocol.
• Directs urgent calls to the triage staff and ensures that action is taken.
• Takes accurate and concise messages according to practice protocols and directs patient clinical calls to the designated staff member.
• Directs billing calls to the appropriate billing staff member.
• Directs provider calls to appropriate staff members.
• Directs patient complaints or compliments to the appropriate member of the Leadership Team.
• Directs all other callers to whom they are calling.
• Utilizes telephone courtesies on all telephone interactions, including placing callers on hold or directing them to voicemail.
• Accurately enters complete new patient information in the computer/scheduling program prior to scheduling appointment.
• Accurately updates established patient information in the computer/scheduling program.
• Obtains all insurance information for patient appointments according to practice protocols.
• Schedules patient appointments accurately according to individual provider’s scheduling template and follows practice protocols regarding approval for exceptions/add-ons.
• Makes every effort to determine accurate reason for patient’s appointment in order to schedule the correct amount of time needed.
• Accurately obtains tracking information for new patient calls according to practice protocols.
• Possibly informs all new patients and established patients about the practice’s payment at the time of service policy.
• Correctly cancels and reschedules appointments as needed and documents in the patient chart according to practice protocols.
• Addresses patient portal tasks according to practice protocols.
• Directs patient to the patient portal or Phreesia to update or complete necessary patient forms.
• Maintains patient confidentiality.
• Always maintains professionalism.

Requirements

• High School education or GED equivalent.
• Possess strong oral and written communication skills.
• Proficient in Microsoft Outlook.
• Computer knowledge to navigate internet websites such as Availity, etc.
• Possess accurate data entry skills.

Qualifications

• None specified.

Skills

• Excellent communication skills.
• Data entry proficiency.
• Microsoft Outlook.
• Internet navigation skills (Availity).

Benefits

• Paid time off.
• Health, dental, vision, life, and long and short-term disability insurance.
• 401K and profit sharing after one year of service.
• Opportunities to grow within the organization.

Pay

Compensation is competitive and based on experience, qualifications, and other factors.

Schedule

N/A