Centralized Scheduler - Access Center

About the Role

Responsible for scheduling, cancelling, rescheduling and registering of outpatient visits and procedures for multiple ambulatory clinics, by collecting all necessary information for schedule and registration preparation.

The first person our patients encounter is usually our Centralized Schedulers. You have the unique ability to give first impressions that set the stage for the patient's entire visit. Customer service is the key to patient satisfaction.

Minimum Qualifications

• High School diploma or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.

Core Job Duties and Responsibilities

• Checks in and checks out patients in accordance with Scheduling/Registration guidelines, with the ability to prioritize according to the patient's needs.
• Obtain and verify patient guarantor information a minimum of once a year to ensure that the patient record is up-to-date. If a referral or authorization is needed, generate the referral at this time.
• Schedules and registers patients/customers based on scheduling guidelines and medical appropriateness within the appropriate clinic.
• Assures upon check out all follow up appointments & testing are coordinated with the patient.
• Obtaining and collecting all necessary information from the patient/customer to schedule and register the patient for an appointment.
• Identifies and communicates need for scheduling modifications and development.
• Notifying appropriate personnel of any scheduling change due to patient cancellation in a timely fashion.
• Receives and responds to patient and staff needs and complaints appropriately within the realm of the "patient care" environment, involving department supervisors and patient representatives as needed.
• Consults with referring physician's office to ensure written and/or electronic orders exist and obtain them as needed.
• Verifies upon receiving for completeness of the written orders and notes. Make documentation that outside orders are requested.
• Responsible for collecting all time of service payments and copayments for patients in the check-in or check-out process.
• Upon end of day, responsible for reconciling cash drawer and all contents.
• Responsible for reporting any discrepancies within the cash drawer to the Supervisor or Manager.
• Responsible for collecting all signatures on waivers for managed care at the point of check in.
• Completes Workques as needed in a timely fashion along with daily tasks according to the scheduling area working in.
• Responds to all patient communication in a timely manner.

Role Expectations

• Welcome the patient with a smile and friendly demeanor.
• Introduction of yourself.
• Be accurate in entering patient information.
• Possess the ability to keep patient information confidential.
• Schedule appointments including patient demographics & reason for visit.
• Insurance verification prior to appointment, if necessary.
• Future scheduling (well visits, follow ups, etc).
• Basic understanding of immunization schedule and insurances.
• Answer all incoming calls with proper greeting and direct calls to the appropriate individuals or enter EPIC telephone encounters.
• Represent UHA East in a positive and professional manner.
• Answer incoming questions appropriately.
• Work together as a team.
• Be a liaison between the Access Center and other offices.
• Embody a positive attitude.
• Be professional in all communication.
• Other duties as directed.

Skills and Abilities

• Strong written and verbal communication skills.
• Attention to details.
• Excellent written and verbal communication.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit for extended periods of time.

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Standard office environment.

Additional Information

Access Center Operating Hours: Mon – Fri 8am – 5pm. Scheduled employees may start earlier than 8am or stay later than 5pm. Operating hours are subject to change. Access Center Hub is located in Kearneysville, WV. Employees will be remote upon completion of training. Employees may be expected to return to the Access Center Hub for meetings, trainings, power/internet outages, equipment failures, etc. Dress attire is business casual or scrubs when onsite. Other duties as assigned. As always, maintain a professional attitude.

Schedule

Scheduled Weekly Hours: 40

Shift: Day (United States of America)

Pay

Exempt/Non-Exempt: United States of America (Non-Exempt)

This response is AI-generated, for reference only.