Centralized Scheduler - Access Center

Responsible for

• Checks in and checks out patients in accordance with Scheduling/Registration guidelines, with the ability to prioritize according to the patient’s needs.
• Obtains and verifies patient guarantor information a minimum of once a year to ensure that the patient record is up-to-date.
• If a referral or authorization is needed, we generate the referral at this time.
• Schedules and registers patients/customers based on scheduling guidelines and medical appropriateness within the appropriate clinic.
• Affirms upon check out all follow-up appointments & testing are coordinated with the patient.
• Obtains and collects all necessary information from the patient/customer to schedule and register the patient for an appointment.
• Identifies and communicates need for scheduling modifications and development.
• Notifies appropriate personnel of any scheduling change due to patient cancellation in a timely fashion.
• Receives and responds to patient and staff needs and complaints appropriately within the realm of the “patient care” environment, involving department supervisors and patient representatives as needed.
• Consults with referring physician’s office to ensure written and/or electronic orders exist and obtain them as needed.
• Verifies upon receiving for completeness of the written orders and notes.
• Make documentation that outside orders are requested.
• Collects all time of service payments and copayments for patients in the check-in or check-out process.
• Upon end of day, responsible for reconciling cash drawer and all contents.
• Responsible for reporting any discrepancies within the cash drawer to the Supervisor or Manager.
• Collects all signatures on waivers for managed care at the point of check in.
• Completes Workques as needed in a timely fashion along with daily tasks according to the scheduling area working in.
• Responds to all patient communication in a timely manner.

CORE JOB DUTIES AND RESPONSIBILITIES

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

Physical Requirements

• Ability to sit for extended periods of time.

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills And Abilities

• Strong written and verbal communication skills.

Additional Job Description

Scheduled Weekly Hours: 40
Exempt/Non-Exempt Shift: United States of America (Non-Exempt)
Company BMC Berkeley Medical Center Cost Center 8408 UHAE Access Teams
Address 2500 Hospital Drive Martinsburg West Virginia
Equal Opportunity Employer West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.