Centralized Maintenance Operation Representative - Remote

About the Role

The Centralized Maintenance Operation (CMO) Representative is a member of the Fleet Operations team, serving as the primary point of contact in a call center environment. This role supports site managers by coordinating vehicle maintenance and repair needs, ensuring fleet availability and reliability.

Responsibilities

• Receive, coordinate, monitor, and manage maintenance and repair requests with site managers and repair vendors within an assigned geographic area.
• Assign repairs to preferred, contracted vendors within Lazer's network.
• Collaborate with repair vendors to schedule service, confirm completion, and resolve issues or delays.
• Compare suggested repair times across vendors using the FMS and OEM Standard Repair Times (SRT) to validate estimates.
• Confirm warranty coverage on repairs and parts before authorizing work.
• Enter and maintain complete, accurate service request data in the Fleet Management System (FMS).
• Keep service records current for reliable reporting, tracking, and data-entry accuracy.
• Generate FMS reports on fleet performance, repair trends, and vendor efficiency to support continuous improvement.
• Ensure all maintenance and repair activity follows company policy, safety standards, and applicable regulations.
• Investigate and resolve issues related to repair timelines, cost, and vendor performance in partnership with internal and external stakeholders.
• Build strong working relationships with site managers, repair vendors, and internal teams to keep communication and service delivery running smoothly.
• Bring a customer-first mindset, adapting readily to process changes and improvement initiatives.
• Promote a business partner and ownership mindset to prioritize customer service excellence, adaptability, resilience to change, and continuous improvement.
• Perform other tasks as assigned.

Qualifications

The ideal candidate is customer-service oriented, detail-driven, and thrives in a fast-paced environment.

Pay

$60,000.00 – $70,000.00 per year

Benefits

General benefits provided.