Service Support Representative (Remote)

About the role

The Service Support Representative role is responsible for several areas of administration including application processing, claims processing, working incoming mail and other duties as assigned.

Responsibilities

• Know insurance plan details to complete applications, enrollments or claims accurately.
• Meet contractual department goals by completing daily work within guidelines set by the insurance carrier or the association.
• Work directly with the sales team or insurance carrier when questions arise.
• Assist in printing daily batches of issue packets for new business.
• Assist in getting outgoing mail to the mailroom daily.
• Process daily carrier decision files for new business.
• Assign incoming mail to the correct subgroup within the department.

Requirements

• High school diploma or general education degree (GED).
• Minimum of 1 year of related operations experience or equivalent combination of education and experience.
• Proficiency with basic PC skills including Microsoft Office – Word, Excel, and Outlook.
• An attention to detail with a demonstrated ability to maintain a high level of organization while prioritizing multiple tasks throughout the workday.
• Strong interpersonal skills with a proven ability to interface effectively at all levels within an organization.

Qualifications

Successful candidates will have:

• High school diploma or GED.
• At least 1 year of related operations experience or equivalent combination of education and experience.
• Basic proficiency with Microsoft Office – Word, Excel, and Outlook.
• An attention to detail and organizational skills.
• Effective interpersonal skills.

Skills

• Knowledge of insurance plans and processes.
• Basic PC skills including Microsoft Office.
• Attention to detail.
• Interpersonal skills.

Benefits

One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance.

With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks.

The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem.

For more information, please visit one80.com.

Pay

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role.

Schedule

N/A

Benefits

N/A

Skills

• Knowledge of insurance plans and processes.
• Basic PC skills including Microsoft Office.
• Attention to detail.
• Interpersonal skills.

Benefits

N/A

Pay

$16.50 - $16.50 per hour

Schedule

N/A

Benefits

N/A