Central Scheduler II

SUMMARY (Basic Purpose of the Job)

Schedules and pre-registers patients for diagnostic tests accurately and efficiently in conformance with applicable guidelines to facilitate quality patient care. Handles a large volume of incoming calls and navigates between multiple systems to schedule various departments.

Minimum Requirements

• Education: High school diploma or equivalent.
• Experience: One year call center experience assisting patients within a hospital or medical environment required.
• Knowledge and Skills: Displays strong customer service and communication skills to properly assist patients' needs. Strong attention to detail.
• Special Training: Working knowledge of medical terminology; CPT and ICD-10.

Essential Functions

• Schedules hospital outpatient tests using multiple systems.
• Pre-registers all patients.
• Obtains and advises patients of necessary pre-certification and referrals for financial reimbursement.
• Adheres to departmental procedures for online scheduling and STAT processes.
• Collaborates with physician offices to obtain updated scripts and compliant diagnosis codes.
• Collaborates with physician's office to schedule cases while negotiating date and time and avoiding resource conflicts.
• Gathers complete patient and testing information and enters data accurately into database.
• Obtains and advises patients of all necessary pre-certification and referrals needed for financial reimbursement.
• Completes MSP form timely and accurately.
• Understands and utilizes the necessary software program to determine "medical necessity" prior to scheduling a Medicare patient.
• Informs all patients of pre-registration process and pre-registers all patients.
• Acts as a liaison for hospital departments and physician practices.
• Surens that all appropriate staff, patients, departments, and external resources are notified of additions, changes, and cancellations.
• Verifies all authorization are obtained twenty-four hours before date of service. Follows out of network procedures.
• Adheres to CH attendance policy as well as interdepartmental policies and procedures.
• Attends all mandatory departmental meetings.
• Performs all other duties as assigned.

Physical Demands And Work Environment

• Frequent physical demands include: Sitting.
• Occasional physical demands include: Standing, Walking, Climbing (e.g., stairs or ladders), Carry objects, Push/Pull, Twisting, Bending, Reaching forward, Reaching overhead, Squat/kneel/crawl.
• Continuous physical demands include: Wrist position deviation, Pinching/fine motor activities, Keyboard use/repetitive motion, Talk or Hear.

Sensory Requirements

• Accurate Near Vision, Accurate Far Vision, Accurate Depth Perception, Accurate Hearing.

Anticipated Occupational Exposure Risks

• Bloodborne Pathogens, Airborne Communicable Disease, Dust/Particulate Matter.

Benefits

• Medical Plan
• Prescription drug coverage & In-House Employee Pharmacy
• Dental Plan
• Vision Plan
• Flexible Spending Account (FSA)
• Healthcare FSA
• Dependent Care FSA
• Retail Savings and Investment Plan
• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
• Disability Benefits – Long Term Disability (LTD)
• Disability Benefits – Short Term Disability (STD)
• Employee Assistance Program
• Commuter Transit
• Commuter Parking
• Supplemental Life Insurance
• Voluntary Life Spouse
• Voluntary Life Employee
• Child
• Voluntary Legal Services
• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
• Voluntary Identity Theft Insurance
• Voluntary Pet Insurance
• Paid Time-Off Program