Central Scheduler (Full-time, 8AM-4:30PM)

Job Summary

Essential Functions

• Captures and schedules patient appointments across multiple departments, including diagnostic tests, procedures, and specialist consultations.
• Schedules appointments based on provider availability, patient needs, and clinical urgency, optimizing facility resources.
• Accurately inputs patient information and appointment details into the hospital’s electronic scheduling system or EMR (Electronic Medical Records).
• Works closely with physicians, nurses, and other medical staff to ensure appointments align with clinical priorities and medical requirements.
• Pre-registers scheduled patients and provides accurate preparation instructions for diagnostic tests.
• Verifies the medical necessity of scheduled tests for Medicare patients and ensures compliance with payer requirements.
• Refers uninsured and underinsured patients to financial assistance programs as appropriate.
• Reviews and verifies personal and insurance information for pre-certification orders, including CPT and ICD codes, obtaining clinical details from physicians as needed.
• Contacts insurance companies to secure prior authorization and logs all pre-certification orders in tracking systems and SOAP notes when necessary.

Qualifications

• Coursework or certification in Healthcare Administration, Medical Office Management, or related fields preferred.
• 0-1 years of experience in scheduling, administrative, or customer service roles, preferably in a healthcare setting required.
• 1-2 years experience with electronic medical records (EMR) or scheduling software preferred.
• Ability to work independently with minimal supervision.
• Strong organizational skills and attention to detail.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Ability to handle high volumes of scheduling requests in a fast-paced environment.
• Verbal and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and scheduling or EMR software.
• Knowledge of medical terminology is a plus.