Central Communications Operator

Overview

Sentara Health is hiring a Central Communications Operators. This position is on-site in Harrisonburg or Virginia Beach, Virginia. Positions are full-time with multiple shifts available.

Position Status

Full-time

Position Location

Rockingham Atrium – Harrisonburg, VA / Sentara Independence – Virginia Beach, VA

Standard Working Hours

• First Shift: 6 AM - 4:30 PM / 6:00 AM to 2:20 PM
• Second Shift: 2:00 PM – 10:30 PM
• Third Shift: 9:00 PM – 7:30 AM; 11 PM-7:30 AM

Sign-On Bonus

This position is eligible for a $3,000 sign-on bonus for qualified candidates.

Rotating Weekends

Rotating Weekends Required

Holidays

Must Work 3 Holidays

Education

• High School Diploma or equivalent (Required)

Certification/Licensure

No specific certification or licensure required at time of hire

Experience

• 2 years of experience in a high-volume, fast-paced communications, call center, or service operations environment, such as healthcare, emergency services, telecommunications, public safety, or centralized customer support (Required)

Preferred Experience

• Demonstrated ability to handle confidential and sensitive information appropriately
• Knowledge of emergency codes and hospital incident command systems
• Proficiency with multi-line phone systems, paging systems and emergency notification platforms
• Experience with electronic health record systems and call management software
• Ability to troubleshoot communication equipment under pressure
• High attention to detail and accuracy in documentation

Benefits

• Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000 Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Careers at Sentara Health

Equal Opportunity Employer

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Tobacco-Free Environment

In support of our mission “to improve health every day,” this is a tobacco-free environment.

Remote Work Availability

Positions available as remote work in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.