Central Care Center Supervisor

About the Role

As a working supervisor, you will manage the day-to-day Personal Care Center operations, ensuring compliance with regulations, policies, procedures, and safety. You will develop work schedules and delegate workload across resources.

Responsibilities

• Embalming and Preparation
  • Performs responsibilities of Embalmer and Cosmetologist; may have crematory responsibilities.
  • Maintains a clean, stocked, and compliant preparation room.
  • Cleans soiled equipment and hazardous material spills.
  • Ensures hazardous materials and spills are handled in accordance with the Material Data Safety Sheets.
  • Inventories and orders supplies to ensure an adequate supply.
  • Requests Care Center and Crematory equipment maintenance and repair; escalates equipment replacement to management.
• Quality Control and Training
  • Inspects deceased at various preparation stages ensuring the result meets the family’s expectations.
  • Collaborates with Learning & Development on training needs.
  • Develops job aids to facilitate learning and procedure checklists.
  • Executes and participates in various training activities.
  • Trains team on safe working environment and procedures.
  • May retrain staff to ensure compliance with the operating procedures of corporate, federal, state, and local regulations, including OSHA regulations and Safety and Environmental guidelines.
• Supervision
  • Oversees the day-to-day Care Center operations.
  • Develops work schedules, delegates assignments, and communicates priorities and expectations.
  • Ensures compliance with policies, procedures, and regulations including embalming, transporting, removals, and dispatching.
• People Development
  • Develops a strong, trusting, and reliable team.
  • Understands team members' career aspirations and provides assignments to develop skills and/or close gaps.
  • Constructively addresses issues and provides tangible and appropriate feedback.
  • Applies a proactive and collaborative management style to increase employee engagement and minimize turnover.
  • Monitors training and licensing requirements ensuring staff is re-trained/licensed prior to expiration.
  • Coordinates staff work and time-off schedules ensuring appropriate coverage.
  • Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff.
  • Recommends pay increases, special pays, and career advancements.

Requirements

• Education
  • State-specific required diploma or accreditations.
• Certification/License
  • Holds and maintains any State-specific licensing and/or certifications.
  • Valid State Driver’s License.
• Experience
  • At least five (5) years of funeral home, care center, and/or decedent care preparation.
• Knowledge, Skills & Abilities
  • Demonstrates a high level of skill, personal attributes, and abilities required for recognition by both peers and management.
  • Sets the standards for quality, teamwork, and productivity required for a high-volume Personal Care Center.
  • Knowledge of computers and some software including MS Office products.
  • Ability to work individually and as a team.
  • Ability to prioritize and organize effectively with a keen sense of detail.
  • High level of compassion and integrity.
  • Effective communication, training, and problem-solving skills.
  • Strong written and oral communication.

Work Conditions

• Work Environment
  • Work indoors and outdoors during all seasons and weather conditions.
  • Limited amount of local and/or multiple location traveling required.
  • When not required to wear protective gear and if not in contact with families, must be dressed in a professional manner. Professional dress is required when in contact with families. Uniforms may be required in some locations.
• Work Postures
  • Frequent, continuous periods of time standing, up to 8 hours per day.
  • Sitting continuously for many hours per day, up to 6 hours per day.
  • Kneeling, reaching, and bending to move and arrange materials.
  • Climbing stairs to access buildings frequently.
• Physical Demands
  • Physical effort requiring manual dexterity is required.
  • Carrying and/or lifting materials up to 100 pounds with assistance.
  • Pushing or pulling up to 300 pounds on a wheeled table or stretcher.
• Work Hours
  • Working beyond “standard” hours as the need arises.

Location: Dallas, TX (75218)