Central Care Center Supervisor

About the Role

As a working supervisor, you'll manage the day-to-day Personal Care Center operations, ensuring compliance with regulations, policies, procedures, and safety. You'll develop work schedules, delegate workload across resources, and oversee a high-volume Personal Care Center.

Responsibilities

• Performs responsibilities of Embalmer and Cosmetologist; may have crematory responsibilities
• Maintains a clean, stocked, and compliant preparation room
• Cleans soiled equipment and hazardous material spills, ensuring proper handling according to Material Data Safety Sheets
• Inventories and orders supplies to ensure an adequate stock
• Requests Care Center and Crematory equipment maintenance and repair, escalating equipment replacement to management
• Inspects deceased at various preparation stages to ensure results meet family expectations
• Collaborates with Learning & Development on training needs and develops job aids, procedure checklists, and training activities
• Trains team on safe working environment and procedures, retraining staff as needed to ensure compliance with regulations
• Oversees day-to-day Care Center operations, developing work schedules, delegating assignments, and communicating priorities
• Ensures compliance with policies and procedures, including embalming, transporting, removals, and dispatching
• Develops a strong, trusting, and reliable team, understanding career aspirations and providing assignments to develop skills
• Addresses issues constructively, provides feedback, and applies a proactive management style to increase employee engagement
• Monitors training and licensing requirements, coordinates staff schedules, and screens candidates for hiring or promotion
• Recommends pay increases, special pays, and career advancements

Qualifications

• State-specific required diploma or accreditations
• Holds and maintains any state-specific licensing and/or certifications
• Valid State Driver's License

Experience

• At least five (5) years of funeral home, care center, and/or decedent care preparation experience

Skills

• High level of skill, personal attributes, and abilities required for recognition by peers and management
• Knowledge of computers and software, including MS Office products
• Ability to work individually and as a team, prioritize, and organize effectively with attention to detail
• High level of compassion and integrity, with effective communication, training, and problem-solving skills

Work Conditions

• Works indoors and outdoors during all seasons and weather conditions
• Limited local and/or multiple location travel required
• Professional dress required when in contact with families; uniforms may be required in some locations

Physical Demands

• Frequent, continuous periods of standing (up to 8 hours per day) and sitting (up to 6 hours per day)
• Kneeling, reaching, and bending to move and arrange materials
• Climbing stairs to access buildings frequently
• Carrying and/or lifting materials up to 100 pounds with assistance
• Pushing or pulling up to 300 pounds on a wheeled table or stretcher

Location: Frisco, TX 75034
Category: Operations