Center Supervisor

About the role

Under general direction, responsible for supervising day-to-day plasma center operations to ensure efficient plasma collections. Provides instructions, conducts meetings and communicates performance expectations. Advises management of employee relations and escalated donor issues. Facilitates donor movement throughout the center, minimizing wait and processing time. Monitors time card reporting procedures, attendance and utilization of overtime. Conducts error investigations and develops recommendations for process improvement. Participates with management in recruitment and selection of center operations staff and in providing performance appraisals and feedback. Ensures compliance with standard operating procedures (SOPs) and applicable federal, state and local regulations.

Responsibilities

• Provides instructions, conducts meetings and communicates performance expectations
• Advises management of employee relations and escalated donor issues
• Facilitates donor movement throughout the center, minimizing wait and processing time
• Makes sure time card reporting procedures, attendance and utilization of overtime are monitored
• Conducts error investigations and develops recommendations for process improvement
• Participates with management in recruitment and selection of center operations staff and in providing performance appraisals and feedback
• Ensures compliance with standard operating procedures (SOPs) and applicable federal, state and local regulations
• May assist with recruitment and selection of center operation staff and implementation of marketing initiatives to increase donor retention

Qualifications

• High school diploma or equivalent vocational or technical training
• Bachelor’s Degree or equivalent combination of education and professional work experience preferred
• Minimum of (1) year supervisory experience required with responsibility for overseeing the activities of others

Benefits

For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.

About CSL Plasma

CSL Plasma operates one of the world’s largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people. Learn more about CSL Plasma here https://www.cslplasma.com/ and CSL, CSL Behring, CSL Seqirus and CSL Vifor here https://www.csl.com/. Learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor here at https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/.

Equal Opportunity Employer

CLS is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.