Center Supervisor

About the Role

This position is responsible for supervising day-to-day plasma center operations and staff to ensure efficient plasma collections. You will report to the Center Manager.

• In compliance with Standard Operating Procedures (SOPs), supervise center operations daily activities.
• Provide clear and consistent instructions and directions, conduct meetings, and clearly communicate performance expectations.
• May be required to perform tasks in work areas.
• Advise management of employee relation issues or escalated donor issues.
• In conjunction with Group Leaders, facilitate donor movement throughout the center minimizing wait time and processing.
• Ensure the center is staffed with an adequate number of personnel to provide sufficient support based upon center size, structure, and donor flow.
• Monitor time card reporting procedures, attendance, and utilization of overtime.
• Conduct error investigations and develop recommendations for process improvement.
• Participate with management in conducting performance appraisals, providing performance feedback.
• With management review, document verbal and written coaching-level corrective actions as needed.
• Assist in maintaining up-to-date employee training files, checklists, and assist with performance evaluations and certification status.
• May assist with the recruitment and selection of center operation staff.
• Adhere to and promote compliance with company policies and procedures.
• May assist with the development and implementation of marketing initiatives to increase donor retention.
• Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
• Understand policies and procedures associated with hyperimmune programs at the center if applicable.
• Maintain a clean, efficient work environment, and ensure sufficient operating supplies and forms are available.
• Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
• May conduct routine internal procedures and documentation audits.
• Promote safety in all actions.
• Maintain confidentiality of personnel, donor, and center information.
• Will be cross-trained in all technical areas and other functions to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform other job-related duties as assigned.

Requirements

• High school diploma or equivalency required.
• Bachelor’s Degree or equivalent combination of education and professional work experience preferred.
• Minimum 1 year of supervisory or leadership experience responsible for overseeing the activities of others required.

Working Conditions

• Shares information with internal contacts with a common desire to reach a solution.
• Ability to make decisions that have a moderate impact on the immediate work unit.
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of the time.
• Reach, bend, kneel, and have a high level of manual dexterity.
• Occasionally be required to lift and carry up to 25 pounds.
• Fast-paced environment with frequent interruptions.
• Frequently exposed to hazardous chemicals, extreme temperatures, and bloodborne pathogens.
• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
• Required to work overtime and extended hours to support center operational needs.