Center Sales Director, Stamford (Temp to Perm)

Position Overview

The Center Sales Director leads the daily operations of a European Wax Center location by driving team performance, financial results linked to sales, and the guest experience. This role is responsible for coaching, development, hiring, and all operational aspects of the center. As the highest on-site leadership role, the CSD ensures compliance with policies, maintains a high-performing team, and upholds EWC Growth's values and service standards. At this time, this is a temporary opportunity with the potential to go permanent based on performance and business needs.

About the Role

This role requires 3+ years in a sales leadership or management role across retail, beauty, or spa industries. Exposure to a luxury environment is preferred. Proven track record of achieving sales and operational targets, team leadership, and financial acumen are essential. Excellent verbal and written communication and conflict resolution skills, guest service and sales expertise, and proficiency in Microsoft Office and POS systems are required. Full-time, open availability with flexibility to work evenings and weekends is necessary, along with strong proficiency in English and the ability to lift up to 25 lbs with the ability to stand for extended periods of time.

Responsibilities

• Hire, train, and retain high-performing associates
• Conduct regular coaching, feedback sessions, and performance evaluations
• Cultivate a positive work culture that promotes accountability and motivation
• Ensure consistent delivery of exceptional service by all associates
• Handle escalated guest issues and complaints with professionalism
• Support the front desk team and model service excellence
• Drive retail sales, Wax Passes, and service bookings
• Monitor and achieve center KPIs and revenue goals
• Execute local marketing strategies and community engagement
• Create associate schedules and manage labor budgets
• Maintain center compliance with training, licensing, and HR policies
• Oversee daily operations including timekeeping, payroll, and deposits
• Maintain a clean, safe, and organized center environment
• Ensure adherence to safety protocols and EWC standards
• Audit inventory and handle product orders and EFT/payment processes

Requirements

• 3+ years in a sales leadership or management role across retail, beauty, or spa industries
• Exposure to a luxury environment preferred
• Proven track record of achieving sales and operational targets
• Team leadership and talent development
• Financial acumen, budget management, and schedule creation
• Excellent verbal and written communication and conflict resolution
• Guest service and sales expertise
• Proficiency in Microsoft Office and POS systems
• Full-time, open availability with flexibility to work evenings and weekends
• Strong proficiency in English
• Able to lift up to 25 lbs with the ability to stand for extended periods of time

Qualifications

Equal Employment Opportunity Statement: EWC Growth is an equal opportunity employer. We are committed to creating a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, or veteran status.

Benefits

• Base Salary of $65,000-$75,000 (determined based on experience)
• + up to $25k in annual commissions with uncapped earning potential
• Complementary Waxing Services
• 50% Off Our Exclusive Skincare Retail Products
• 401(k) Retirement Plan
• Paid Time Off & Sick Leave
• Paid Parental Leave
• Medical, Dental, and Vision insurance
• Company-Paid Life and Disability Insurance (for eligible employees)
• Flexible Spending Accounts (FSA) and Dependent Care Benefits
• Pre-Tax Commuter & Transportation Benefits
• Ongoing training, recognition programs, and real career pathing opportunities

Pay

$65,000 - $75,000 (determined based on experience)

Schedule

Full-time, open availability with flexibility to work evenings and weekends