Center of Excellence - Marketing Services Manager

This mid-level leadership role heads the company’s internal “marketing agency” (Center of Excellence) for North America. The Manager will lead a team of marketing professionals across creative, digital, campaign management, and media – executing high-volume marketing programs for internal stakeholders and partners.

Responsibilities

• Oversee end-to-end campaign production - digital, creative, and content execution
• Ensure all marketing initiatives are delivered on time, on brand, and on budget
• Drive operational efficiency through standardized workflows, capacity planning, and continuous process improvements
• Manage team capacity and resource allocation – e.g., conducting regular capacity utilization analyses to anticipate workload peaks and adjust resources as needed
• Serve as a people manager – coaching and developing a multidisciplinary team of marketers and creatives
• Treat the Marketing CoE as a profit center, managing budgets, expenses vs. revenue (or cost recoveries), and forecasting financial performance
• Set team operational targets and KPIs, including service-level agreements for on-time campaign delivery and quality
• Track results and report on outcomes/ROI to senior leadership
• Work closely with sales, vendor/supplier marketing teams, and other stakeholders to align the in-house agency’s services with business goals
• Adapt to market headwinds or changes in demand (e.g., shifts in vendor funding, new product launches, seasonal campaigns) and adjust strategies and capacity plans accordingly

Requirements

• Typically requires a minimum of 12 years of related experience with a 4-year degree; or 8 years and an advanced degree; or equivalent related experience
• 8 years minimum in creative/digital marketing roles
• Strong experience managing a large team in a fast-paced environment
• A blend of experience at agencies or in corporate marketing preferred
• Proven ability to run marketing operations with a data-driven, financially savvy approach
• Experience securing marketing funding and overseeing marketing budgets
• Project management experience (resource allocation, setting deadlines, ensuring deliverables are met)

Work Arrangement

Fully remote. Must be able to travel to an Arrow office location as requested by Arrow leadership.

Benefits

• Medical, Dental, Vision Insurance
• 401k, with matching contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities

Pay

Annual hiring range: $143,100.00 - $149,705.56. Actual compensation offer to candidate may vary based on geographic location, work experience, education, and/or skill level.

Schedule

Full time