Marketing Services & Operations Manager

Responsibilities

• Maintain and deliver marketing collateral to clients for both print and digital production
• Aid in the development and maintenance of marketing needs for the integrated marketing platform, Marketing-on-Demand (MOD)
• Collaborate with business partners to create scalable processes and solutions aligned with product, brand, legal, and regulatory guidelines
• Manage workflow assignment (traffic management) for all marketing services job requests
• Process all Boost invoices
• Test all MOD uploads and coordinate User Acceptance Testing (UAT) for all MOD customizable jobs
• Support production and execution of product materials, ensuring timely and accurate delivery
• Peer review all in-flight jobs for quality and accuracy
• Participate in department meetings to discuss processes, project status, and continuous improvement
• Communicate effectively with inter-departmental stakeholders
• Collaborate with initiative managers and marketing teams to meet project timelines
• Serve as the main day-to-day contact for clients, suppliers, and external partners, providing timely responses to all inquiries
• Ensure high quality standards in all client deliverables
• Collaborate with production facilities to ensure conformance and delivery of KPIs
• Identify and implement improvements in the efficiency and effectiveness of sales account operations
• Perform other related duties and participate in special projects as assigned

Qualifications

Required:

• Bachelor’s degree required
• 5+ years’ work experience in marketing operations, production, or related field

Skills

• Ability to thrive in a fast-paced environment
• Passionate, eager to learn, and open to sharing ideas
• Excellent project management and multitasking skills
• Positive attitude and strong collaboration skills
• Highly proficient with Microsoft Word, Acrobat Pro, and PowerPoint

About Chubb Benefits

Chubb Benefits is a leading provider of supplemental accident, health, disability, and life insurance products in the U.S. and Canada. Headquartered in Chicago with a tradition of more than 100 years of success, we are committed to making the world of supplemental insurance easy to understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by AM Best.

Benefits

As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. More details can be found here. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees:

• Health insurance
• Dental insurance
• Tuition reimbursement
• A company-match 401(k) plan
• Disability insurance
• Life insurance
• Employee referral bonuses

About Chubb

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.