Center Manager - Dog Play Spot

About the role

Lead the Pack and Make a Difference! Are you ready to be the driving force behind a team dedicated to creating a second home for beloved pets? Join Best Friends Pet Care, the go-to destination for pet care. We are searching for a passionate, hands-on Center Manager to lead the charge with a collaborative approach, delivering unforgettable experiences for pets and their families. We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years.

Responsibilities

• Be the trusted leader for our furry guests and their people. Ensure pets feel safe, cared for, and loved at every moment.
• Oversee daily care routines like feeding, medicating, grooming, exercise, and playtime—creating happy tails and wagging smiles (must be able to lift large dogs).
• Keep meticulous records to guarantee each pet’s health and behavior is closely monitored.
• Set the standard for excellence: enforce safety protocols and maintain a best-in-class boarding facility.
• Handle emergencies with ease in collaboration with your District Manager.
• Stay ahead of regulations and ensure every corner of the facility meets or exceeds Best Friends Pet Care standards.
• Inspire and empower your team: recruit, mentor, and lead a team of 10+ dedicated animal care professionals in a positive work culture that celebrates open communication.
• Effectively serve as a liaison between frontline team members and headquarters staff, facilitating clear communication and collaboration.
• Build schedules that balance excellence in pet care with budget efficiency.
• Create a positive work culture that celebrates growth, teamwork, and open communication.
• Delight our clients: deliver exceptional service that leaves pet parents raving about their experience.
• Build lasting client relationships that foster loyalty, referrals, and a sense of community.
• Encourage feedback and champion ways to elevate the client experience.
• Keep the business thriving: take charge of payroll, budgets, and financial reporting in collaboration with your District Manager and full-time administrative support team.
• Manage inventory and coordinate purchasing to ensure supplies are always stocked.
• Collaborate with a creative marketing team to elevate community outreach, and partnerships to promote services and boost visibility.
• Be the multitasking maestro: seamlessly juggle responsibilities in a fast-paced, high‑energy environment.
• Solve problems and adapt to challenges with professionalism and confidence.
• Keep everything running smoothly without letting a single detail slip through the cracks.

Qualifications

• A bachelor’s degree in Animal Science, Business Management, or a related field (preferred).
• At least 2 years of management experience overseeing a team of 10+ employees (required).
• Hands‑on animal care experience and a deep understanding of animal behavior, health, and welfare practices.
• A proactive, organized, and adaptable mindset in a bustling environment.
• Stellar communication skills and a proven ability to inspire, motivate, and lead.
• Financial management expertise, including payroll, budgets, and expense control.
• Desire to continue education and training with a dynamic pet care organization.