Center Manager

About the role

HairClub is looking for a Center Manager to lead all operations in our Center to ensure success in sales, member experience, profitability, efficiency, and safety. You will be responsible for hiring, training, and managing Center talent and holding your team accountable.

Responsibilities

• Mentor, lead, and train your team to optimize development
• Increase Center's Member Retention and Growth
• Implement and execute HairClub's strategies, programs, and communications
• Staff and lead your Center team
• Drive focus on the ultimate member and employee experience
• Ensure the expectations of new, existing, and potential Members are exceeded

Measures of Success

• Increase Center's Member Retention and Growth
• Maintain a Highly Engaged Workforce
• Meet or exceed total Center revenue and profitability goals
• Continually improve Net Promoter Score (NPS)

Requirements

• At least five (5) years of relevant management experience
• Relevant sales and long-term client relationship experience
• Excellent communication and team-leading skills

Benefits

• 401k (after 90 days of employment)
• Dental, Vision, and Medical benefits
• Paid PTO days, wellness days, and Paid Holidays
• A wealth of opportunities for growth and advancement
• Uncapped Bonus Opportunity based on business growth and success of the Center

Schedule

Attractive work schedule: Tuesday–Saturday, with Sundays and Mondays off. Centers are closed for most major holidays.