Center Manager

About the role

We are a fast-paced professional salon service dedicated to providing our guests with a high-quality waxing experience. As a full-time Center Manager at Wax Center Partners/European Wax Center, you will use your expertise to ensure every moment is an opportunity for confidence.

Responsibilities

• Set and achieve daily/monthly/annual goals for the center and the associates.
• Supervise, motivate, inspire, and coach associates in achieving their professional best.
• Celebrate positive associate performance and identify opportunities for improvements.
• Manage the guest experience and any issues that arise in a timely solution-driven manner.
• Analyze business trends to schedule staff and manage time off requests accordingly.
• Interview, hire, and train new associates as needed.
• Own and be accountable for creating a positive work environment that increases productivity and reduces turnover.
• Grow and encourage WCP culture within the center.
• Provide an exceptional associate and guest experience.

Requirements

• 1 to 3 years of retail management experience, preferably with relevant industry experience.
• A flexible work schedule, including morning, evening, and weekends. Able to work 40+ hours a work week.
• Demonstrated success in achieving selling and operational excellence by hiring, leading, retaining, motivating, and developing effective Team Members.
• Highly resourceful, flexible, and able to solve problems promptly.
• Ability to build and maintain relationships with associates and business landscape knowledge.
• Strong knowledge of the business landscape and ability to translate findings to positively impact Center level business.
• Excellent organizational and time management skills.
• Positive, personable, and detail-oriented.
• Experience coaching, developing, and motivating those around you.
• Demonstrated ability to develop and lead a team that drives results.
• Ability to communicate effectively across multiple platforms at all levels.
• Proven ability to create an open and positive work environment.
• Strong customer service orientation and an obsession with creating the ultimate Team Member and guest experience.
• Proficient in Microsoft Office suite.

Benefits

• Competitive base compensation, commission, and bonus structure with uncapped earning potential.
• 401(k) Retirement Savings Plan.
• Medical, Dental, Vision, and Disability Insurance.
• Paid Time Off.
• Discounts on waxing services and retail products.
• Free waxing during Wax Associate Training.
• A fun, well-managed, thriving work environment.
• Advancement opportunities for those wanting to further their development within the organization.

Pay

$70,304.00 plus bonus & commission potential.

Schedule

Flexible work schedule, including morning, evening, and weekends. Able to work 40+ hours a work week.