Center Manager

Job Duties & Essential Functions

• Work with ROM and CM Mentor to understand and manage the financial obligations of your Center to meet or exceed budget expectations.
• Attend regular training and continued education opportunities offered by SightMD to enhance knowledge of and actions toward the supervision and training of all front desk, surgical, and technical staff.
• Ensure compliance with company policies and all healthcare ordinances, including patient privacy.
• Manage the surgical schedule(s) for physician providers or the surgical coordinator within assigned Center.
• Work with the Surgical Process Improvement Leaders to establish consistency and seek areas for continuous improvement.
• Aid in the direction of physician and patient activities, acting as a liaison between the front and back office to ensure the highest level of patient satisfaction and overall efficiency of the office.
• Seek out and identify areas of improvement regularly; Research, plan, and develop action plans with your assigned CM Mentor for immediate implementation.
• Establish and oversee orientation, training, and career development for all new hires.
• Manage and enforce the safety and security of the workplace environment, along with the legal/regulatory compliance of the office operations.
• Oversee staff and physician scheduling, time, attendance, overtime and time off requests.
• Lead, promote, and encourage a healthy and inclusive work environment through regular coaching, teamwork, and positive reinforcement.
• Coach team members, providing constant support and areas for career development; Lean on CM Mentor needed for support and direction.
• Evaluate individual performance levels through continuous performance management as directed by the People Services Department; Conduct disciplinary action meetings as appropriate.
• Track and report team development; build and maintain a culture that is consistent with the SightMD core values: adjust training, processes, or staffing as needed to ensure a smooth workflow.
• Maintain corporate standards within the office to ensure brand consistency and relay any specific issues or needs to corporate as needed.
• Manage office inventory of medical and office supplies, working closely with procurement to ensure cost and inventory controls are in place.
• Special projects and other duties as assigned.

Required Qualifications

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
• Minimum 2 years of supervisory experience.
• Must be Bilingual - English/Spanish.
• Experience in healthcare management or clinical settings.
• Familiarity with Electronic Health Records (EHR) and practice management software.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Proficiency in MS Office Suite (Word, Excel, Outlook).
• Professionalism with a patient-focused attitude.
• Strong problem-solving and decision-making abilities.
• Eagerness to learn and take initiative.

Preferred Qualifications

• Ophthalmology experience, strongly preferred.
• Rotating Schedule – days, evenings.
• Travel required to multiple locations, as needed.