Cemetery Sales/Service Representative

About the Role

Schedules funerals, performs sales activities, maintains records, and documents transactions within the City of Lubbock Cemetery. Provides information to customers and other businesses.

Responsibilities

• Schedule services performed on cemetery grounds
• Generate and participate in cemetery sales and service
• Discuss lot locations with prospective buyers, advise about cemetery policies and cost of property, arrange for the sale of lots
• Assist funeral directors with funeral arrangements, ensure that all interments and disinterments are legal and in order
• Coordinate funeral services with maintenance and operations
• Design advertising, promotional programs, and public relations
• Work with customer complaints and attempt to settle the complaint to ensure maximum customer satisfaction
• Maintain records and prepare reports
• Perform related duties as directed

Qualifications

• Completion of a high school diploma or the equivalent
• One to three years of responsible experience in cemetery sales and operations or any combination of relevant education and experience
• Valid current driver's license

Knowledge and Abilities

Knowledge Of:

• Accounting and recordkeeping procedures
• Sales and marketing
• General management procedures
• Cemetery operations

Ability to:

• Establish and maintain effective working relationships with the public, city officials, other city departments, funeral directors, and monument companies
• Communicate effectively with others
• Review contract documents

Physical Requirements

• Occasionally stand and walk during the shift
• Push and pull objects
• Frequently flex upper trunk forward at the waist and partially at the knees
• Occasionally rotate upper trunk to the left or right while sitting or standing
• Place arms above, at, or below shoulder height
• Coordinate eye, hand, and foot movement in order to operate a vehicle

Benefits

The City of Lubbock provides a comprehensive, cost-effective health and welfare package. Click here to view the employee benefits.