Cedar Falls ADC Team Lead

Duties And Responsibilities

• Directs and assigns daily job tasks to Sales Associates and Utility workers.
• Exercises independent judgment.
• Greets customers immediately upon entering store.
• Ensures good customer service and a shopping experience that meets agency expectations.
• Ensures all donations and truck shipments are sorted and graded in a timely and effective manner so that stores are well-stocked with high quality merchandise.
• Donations are distributed to proper work or holding area and donation count is recorded accurately.
• Operates cash register so that all transactions are handled pleasantly and effectively.
• Identifies appropriate merchandise for online sales and handles according to process/procedure.
• Marks and stocks new goods merchandise according to process/procedure.
• Greets donors pleasantly at their car and immediately unloads items.
• Ensures good customer service and a donating experience that meets agency expectations.
• Offers tax receipt form to each donor.
• Between donor engagements, sorts material so that 95% unsaleable items are redirected to garbage or salvage.
• Responsible for ensuring daily production expectations are met.
• Prevents theft by remaining alert at all times in all areas and immediately notifying management of any suspicious activities.
• Affords assistance and helps with shoveling snow, replacing light bulbs, washing windows, and any other upkeep.
• Demonstrates and advises new team members on all job duties, agency policies and procedures, ethical code of conduct, and best practices.
• Assigns/delegates job tasks under the direction of the Store Manager and holds team members accountable for established best practices and standard operating procedures.
• Maintains top-flight condition and appearance of store and donation area by focusing on housekeeping and safety at all times.
• Communicates needs for repair, fixtures, maintenance, etc.
• Completes monthly Store Inspections, Health/Safety Checklist and monthly drills.
• Works collaboratively within department to maximize service opportunities and maintain a continuous improvement agenda.
• Completes staff schedules.
• Completes and provides insight to the Store Manager on team member performance reviews.
• Recommends corrective actions to the Store Manager by providing supporting documentation while maintaining confidentiality at all times.
• Completes the store’s opening and closing procedures as needed.
• Completes, verifies, and submits daily paperwork, deposits, and reports as directed by the Store Manager.
• Completes and submits Truck Orders in a timely manner.
• Communicates any new or unusual information promptly to the Store Manager.
• Helps prepare outgoing truck loads including baling, sorting, operating forklift, organizing, etc.
• Assists truck driver with loading/unloading.
• Minimizes waste expense and maximize salvage revenue opportunity by recycling as many products as possible in most resourceful way.
• Ensures that equipment is in safe operating condition and that all safeguards are in place.
• Operates forklift truck.

Qualifications

• Must be at least 18 years old.
• High School Diploma or Equivalent preferred.
• Minimum of 2 years of any combination of military service, high school, or related full-time employment may substitute.
• Effective written and verbal communication skills.
• Ability to direct, assign, and delegate daily job tasks to Team Members.
• Ability to exercise independent judgement.
• Possess a positive attitude and infect others with similar enthusiasm.
• Must be able to lift, push, or pull fifty pounds with assistance.
• Loyalty to the agency and its mission and policies.
• Reliable transportation.
• Ability to work a flexible schedule at multiple locations including evenings, weekends, and holidays.
• Must be willing to obtain a forklift license.
• Ability to use good judgment, discretion, and initiative.