CDOC - Parole Case Manager (Denver).

About the role

This Parole Case Manager position provides structured community-based case management and supervision to individuals released to parole who have been assessed as requiring low-level supervision. The role promotes successful community reintegration and public safety through evidence-based practices, individualized planning, and timely intervention.

Responsibilities

• Manage an assigned caseload of parolees in accordance with statute, policy, and evidence-based practices.
• Conduct scheduled contacts with individuals under supervision and maintain required contact standards based on supervision level and case circumstances.
• Develop, review, and update individualized case plans addressing criminogenic needs, protective factors, and parole completion goals.
• Use motivational interviewing, problem-solving, and other evidence-based techniques to encourage behavioral change and accountability.
• Monitor compliance with parole conditions, directives, treatment requirements, employment/education expectations, residence requirements, financial obligations, and other individualized supervision requirements.
• Identify changes in behavior, circumstances, risk factors, or needs that may require intervention or a change in supervision strategy.
• Assist individuals in accessing community resources such as behavioral health treatment, substance use treatment, employment, education, housing, transportation, identification documents, benefits, and other stabilizing services.
• Consult with supervisory staff and Community Parole Officers regarding cases requiring enhanced supervision or enforcement-related action.
• Maintain accurate, complete, and timely case records; participate in case conferences, multidisciplinary meetings, training, and quality-assurance activities.

Requirements

• Three years of relevant professional experience in a direct client-facing environment such as criminal justice, corrections, probation/parole, case management, social services, behavioral health, community supervision, reentry services, or closely related work.
• OR a combination of education in criminal justice, criminology, sociology, psychology, social work, human services, behavioral sciences, or a closely related field and the required experience.

Required Competencies

• Ability to manage an assigned caseload, prioritize responsibilities, maintain accurate records, and meet established deadlines and contact standards.
• Ability to interpret assessment information, recognize changes in risk or circumstances, and determine when supervisory consultation or transfer to a higher level of supervision is appropriate.
• Strong verbal and written communication skills with the ability to communicate clearly and professionally with individuals under supervision, coworkers, criminal justice partners, providers, and community stakeholders.
• Ability to establish professional rapport while maintaining appropriate boundaries, accountability, and expectations.
• Ability to use motivational interviewing, problem-solving, reinforcement, and other evidence-informed techniques to encourage positive behavior and long-term stability.
• Ability to recognize escalating situations, maintain professionalism, use appropriate de-escalation strategies, and seek assistance when circumstances exceed the position’s authority.
• Ability to analyze information, exercise sound judgment, prioritize public safety concerns, and recognize matters requiring escalation.
• Demonstrated reliability, attention to detail, integrity, and responsibility for the quality and timeliness of assigned work.
• Ability to work effectively as part of a multidisciplinary supervision team and coordinate services with internal and external partners.
• Ability to manage changing priorities, diverse client needs, and evolving operational requirements.
• Ability to work respectfully and effectively with individuals from diverse backgrounds and circumstances.
• Exercise sound judgment, maintain appropriate professional boundaries, protect confidential information, and perform duties consistent with the mission and values of the Colorado Department of Corrections.
• Self-control, emotional stability, and mental resilience under pressure; tolerance to stress, confinement, and high-stakes interaction.
• Ability to read, write, and communicate fluently in English; create accessible documents following plain language and accessibility guidelines.

Preferred Qualifications

• Bachelor’s degree in criminal justice, criminology, sociology, psychology, social work, human services, behavioral sciences, or a closely related field.
• Experience working in probation, parole, corrections, community corrections, pretrial services, reentry, or another community-based criminal justice program.
• Professional case-management experience involving justice-involved or other high-needs populations.
• Training or experience in motivational interviewing, cognitive-behavioral interventions, or other behavior-change strategies.
• Experience coordinating behavioral health, substance use, housing, employment, educational, or other community-based services.
• Experience documenting case activity in an electronic case-management system.
• Knowledge of Colorado’s criminal justice, corrections, parole, probation, or community-resource systems.
• Demonstrated ability to recognize changes in client behavior or circumstances and appropriately escalate cases requiring increased supervision or intervention.

Benefits

• Distinctive career advancement opportunities throughout the state system.
• Strong, secure retirement benefits through the PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus 401(k) and 457 plans.
• Correctional Officers I–IV qualify as “Safety Officers” and are eligible for increased PERA benefits.
• Medical and dental health plans.
• Short- and long-term disability coverage.
• Paid life insurance.
• Eleven paid holidays per year plus vacation and sick leave.
• Wellness program, tuition reimbursement, and training opportunities.

The position is compensated on a bi-weekly pay cycle.