CDOC - Parole Case Manager (Colorado Springs).

About the role

This position is a Parole Case Manager providing structured community-based case management and supervision to individuals released to parole who have been assessed as requiring low-level supervision. The role promotes successful community reintegration and public safety through evidence-based practices, individualized case planning, and collaboration with criminal justice professionals and community partners.

Responsibilities

• Manage an assigned caseload of individuals released to parole in accordance with statute, regulation, policy, and evidence-based practices.
• Conduct scheduled contacts with individuals under supervision and maintain required case contact standards based on supervision level and individual circumstances.
• Develop, review, and update individualized case plans addressing criminogenic needs, protective factors, stability, and successful parole completion.
• Use motivational interviewing, communication, problem-solving, and evidence-based practices to encourage behavioral change and accountability.
• Monitor compliance with parole conditions, directives, treatment requirements, employment/educational expectations, residence requirements, financial obligations, and other individualized requirements.
• Identify changes in behavior, circumstances, risk factors, or needs requiring intervention or supervision strategy adjustments.
• Assist individuals in accessing community resources such as behavioral health treatment, substance use treatment, employment, education, housing, transportation, identification documents, benefits, and other stabilizing services.
• Consult with supervisory staff and Community Parole Officers on cases requiring enhanced supervision or enforcement-related action.
• Maintain accurate, complete, and timely case records.
• Participate in case conferences, multidisciplinary meetings, training, quality-assurance activities, and other Division initiatives.

Requirements

• Three (3) years of relevant professional experience conducting inmate intake, applying risk/need assessments (e.g., LSI, ORAS-CST, CTAP), and drafting individualized case plans using evidence-based practices in a direct client-facing environment such as criminal justice, corrections, probation/parole, case management, social services, behavioral health, community supervision, reentry services, or closely related work.
• OR a combination of education in criminal justice, criminology, sociology, psychology, social work, human services, behavioral sciences, or a closely related field and the required experience totaling three (3) years.

Required Competencies

• Ability to manage an assigned caseload, prioritize responsibilities, maintain accurate records, and meet established deadlines and contact standards.
• Ability to interpret assessment information, recognize changes in risk or circumstances, identify concerns, and determine when supervisory consultation or transfer to a higher level of supervision is appropriate.
• Strong verbal and written communication skills with the ability to communicate clearly and professionally with individuals under supervision, coworkers, criminal justice partners, providers, and community stakeholders.
• Ability to establish professional rapport while maintaining appropriate boundaries, accountability, and expectations.
• Ability to use motivational interviewing, problem-solving, reinforcement, and other evidence-informed techniques to encourage positive behavior and long-term stability.
• Ability to recognize escalating situations, maintain professionalism, use appropriate de-escalation strategies, and seek assistance when circumstances exceed the position's authority or responsibilities.
• Ability to analyze information, exercise sound judgment, prioritize public safety concerns, and recognize matters requiring escalation.
• Demonstrated reliability, attention to detail, integrity, and responsibility for the quality and timeliness of assigned work.
• Ability to work effectively as part of a multidisciplinary supervision team and coordinate services with internal and external partners.
• Ability to manage changing priorities, diverse client needs, and evolving operational requirements.
• Ability to work respectfully and effectively with individuals from diverse backgrounds and circumstances.
• Exercise sound judgment, maintain appropriate professional boundaries, protect confidential information, and perform duties consistent with the mission and values of the Colorado Department of Corrections.
• Self-control, emotional stability, and mental resilience under pressure; tolerance to stress, confinement, and high-stakes interaction.
• Ability to read, comprehend, and communicate fluently in English both verbally and in writing, including creating accessible documents following plain language and accessibility guidelines.

Preferred Qualifications

• Bachelor's degree in criminal justice, criminology, sociology, psychology, social work, human services, behavioral sciences, or a closely related field.
• Experience working in probation, parole, corrections, community corrections, pretrial services, reentry, or another community-based criminal justice program.
• Professional case-management experience involving justice-involved or other high-needs populations.
• Training or experience in motivational interviewing, cognitive-behavioral interventions, or other behavior-change strategies.
• Experience coordinating behavioral health, substance use, housing, employment, educational, or other community-based services.
• Experience documenting case activity in an electronic case-management system.
• Knowledge of Colorado's criminal justice, corrections, parole, probation, or community-resource systems.
• Demonstrated ability to recognize changes in client behavior or circumstances and appropriately escalate cases requiring increased supervision or intervention.

This posting is open only to residents of the State of Colorado at the time of application.