CDOC- Education Liaison II (Pueblo).

About the role

This position acts as the Liaison between colleges, students, the facility, and technology to facilitate classes, set up equipment and technology, assist students with technology usage, promote student engagement, provide support to the virtual college professor, and ensure students' materials are disseminated and returned promptly.

Responsibilities

• Maintain classroom equipment to ensure continual access to virtual classes as scheduled, ensuring students and instructors can view and hear the sessions;
• Work with the college staff and internal Prison Program staff to ensure connectivity, account set-up and class logins;
• Distribute and collect books, tracking damage or missing resources;
• Actively seek and respond to questions relating to programs and opportunities;
• Collaborate with stakeholders to review program participation, and feedback, ensuring program goals, objectives and activities;
• Support in areas including, but not limited to: course registration, financial aid/FAFSA issues, college transfers, career development, and other miscellaneous issues;
• Contribute to facility safety and security by creating a positive, safe learning environment;
• Schedule and monitor mentoring meetings between peer mentors/advocates/educators and mentees;
• Perform eOMIS tracking on higher education students and mentor/mentee sessions;
• Other duties as assigned.

Requirements

• Five (5) years of relevant professional experience working in an education or training environment (tutoring, academic advising, course coordination, student records, computer-based test, and career development goals).
• OR - One (1) year of relevant professional experience working in an education or training environment (tutoring, academic advising, course coordination, student records, computer-based test, and career development goals) - AND - graduation from an accredited college or university with a bachelor's degree.

Qualifications

• Significant critical thinking/decision making/problem solving skills;
• Strong written/oral communication skills and interpersonal skills;
• Ability to multitask and manage tasks and workload in a timely manner;
• Ability to establish and maintain effective work relationships with others;
• Commendable level of integrity and confidentiality;
• Impeccable organizational skills and compelling attention to details;
• Able to effectively manage time;
• Excellent ability to coordinate services and cooperate with others toward a common goal;
• Self-directed and motivated work ethic;
• Fluency in Microsoft Office Suite (Word, Excel, PowerPoint);
• Self-control, a strong sense of ability to work in stressful, potentially violent situations;
• Ability to remain alert, emotionally stable, and mentally resilient under pressure and observant throughout their shift;
• Tolerance to stress, confinement, and high-stakes interaction;
• Ability to read and comprehend the English language;
• Ability to effectively communicate fluently in English both verbally and in writing;
• Ability to create accessible documents and technical content that follows plain language guidelines with accessibility in mind.