CDE III (Client Delivery Exec)

About the role

NTT DATA is seeking a CDE III (Client Delivery Exec) to join our team in Mountain View, California. This role is accountable for end-to-end delivery of NTT DATA services for a specific client, ensuring adherence to contractual commitments and driving client satisfaction.

Responsibilities

• Oversee end-to-end delivery of NTT DATA services, ensuring adherence to contractual commitments and monitoring delivery quality through direct stakeholder interactions.
• Develop and maintain Crisis Management/Disaster Plans and implement project mitigation strategies for at-risk deliverables.
• Conduct Customer Governance meetings and manage Outage/Escalation/Missed SLA incidents.
• Implement automation and efficiency programs to enhance performance and service quality, including automating repetitive tasks.
• Drive client improvement plans to enhance satisfaction and maintain a deep understanding of the delivery life cycle.
• Ensure accurate and timely revenue, cost, and margin forecasts for assigned accounts, managing costs in alignment with annual operating plans.
• Develop action plans to close forecast gaps and manage account ramp-up/ramp-down resources efficiently.
• Collaborate with the Client Executive to grow customer relationships, expand NTT DATA’s services footprint, and manage risks at CXO levels.
• Present operations and strategic reviews to senior stakeholders and act as a strategic delivery advisor to executive leadership.
• Manage Sales Enablement and ensure integration with delivery teams, leveraging broader NTT DATA capabilities and resources.
• Interface with customer architecture teams and senior leadership on emerging technologies.
• Serve as the main contact for client operations leadership and maintain effective communication with stakeholders and cross-functional teams.
• Stay informed about global industry trends and their impact on IT services.
• Apply best practices in organizational change management and solve large, enterprise problems through matrixed organizations.
• Guide delivery leaders to align service offerings and monitor/evaluate the performance of direct reports through coaching and the NTT DATA performance management process.
• Mentor a large team of delivery leaders responsible for daily client operations.

Requirements

• 8+ years of experience in transitioning and managing Application, Public/Private Cloud, Datacenter, Infrastructure, Security, Workspace, and Consulting services.
• 8+ years of experience managing a highly leveraged service environment.

Skills

• Digital Transformation experience leveraging AI to refine knowledge insights.
• Working knowledge of Telcordia standards.
• Strong knowledge of and experience with ITIL Service Framework v4.
• Experience in IT support and production escalations, including incident response and change lifecycles.
• Excellent verbal and written communication skills.
• Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity (preferred).

Benefits

• Medical, dental, and vision insurance with employer contribution.
• Flexible spending or health savings account.
• Life and AD&D insurance.
• Short- and long-term disability coverage.
• Paid time off.
• Employee assistance program.
• 401k program with company match.
• Additional voluntary or legally-required benefits.

Pay

The pay range for this role is $250,000 - $325,000. Actual compensation will depend on the candidate’s relevant experience, technical skills, and other qualifications.