CBO Supervisor (on-site - Camp Hill, PA)

Starting hourly rate: $25 (based on experience). Bonus eligible.

About the role

Our dynamic team resolves outstanding insurance claims so that our patients are not impacted. We offer an exceptional employee experience with full-time, first-shift schedules Monday through Friday, including two 15-minute breaks and a half-hour lunch. Casual work attire is allowed—jeans are the norm.

Responsibilities

• Oversee the operation and execution of daily workflow within the functional teams.
• Supervise daily activity, reporting, productivity, and key metrics for team members in the Central Billing Office (CBO).
• Serve as liaison between other departments and CBO management to facilitate communication of reimbursement policies, procedures, and resolutions—particularly related to cash posting discrepancies, outstanding accounts receivable, and credit balance management.
• Mentor new and experienced team members, answer questions, and provide additional training as needed.
• Review accounts receivable daily to ensure consistent performance and quality follow-up.
• Ensure appropriate processes are followed regarding collections procedures.
• Work with the CBO manager to recommend, counsel, and coach for improved performance.
• Conduct performance appraisals, suggest appropriate actions, and monitor improvements.
• Ensure compliance with procedures for data integrity, continuous cash flow, and improved customer service in relation to HIPAA compliance.
• Conduct conference calls with facility staff to gather input, resolve open issues, and communicate performance.
• Recruit, hire, train, and develop department personnel in conjunction with company objectives.
• Demonstrate participation and representation of job functions in monthly meetings.
• Monitor, review, and log employee productivity reports to provide feedback to staff and the CBO manager.
• Review and approve PTO requests and bi-weekly payroll through Kronos.
• Review MedHost reports to inform team members of daily, weekly, monthly, and quarterly performance targets.
• Distribute work among team members and coordinate re-assignment as necessary based on business needs.
• Maintain global knowledge of all functions and processes within the CBO; communicate and train team members on policies and procedures.
• Act as liaison between team members and management to address and remedy issues related to policy, procedures, or processes.
• Approve patient account contractual adjustments.
• Work directly with payor relations representatives to identify and resolve specific payor issues.
• Perform other duties or special projects as assigned.

Requirements

• High school diploma required.
• Minimum three to five years in a high-volume reimbursement/healthcare claims environment required.

Preferred Qualifications

• Bachelor’s degree in business administration or accounting, or equivalent combination of experience and education.
• Minimum one to two years of training experience.

Benefits

• Full benefits package.
• Paid training.
• Advancement opportunities.

Schedule

• Full-time, first shift, Monday through Friday.
• Two 15-minute breaks and one half-hour lunch per day.