Supervisor Site

About the role

As the main point of communication between team members, clients, and customers, the Supervisor is responsible for the day-to-day operation and administrative activities to ensure conformance to contract requirements. This role develops and implements cost control measures and service-level standards to ensure compliance with customer specifications and contract requirements for the assigned building.

Responsibilities

• Coordinate work assignments
• Oversee and perform cleaning operations in the assigned buildings
• Manage security of keys and access cards for the property
• Provide onboarding and coordinate training for all new hires
• Stand and move for long periods of time
• Lift and move items up to 20 lbs
• Follow procedures for use of chemical cleaners and power equipment to prevent damage to floors, fixtures, and equipment
• Notify Facility Manager concerning the need for minor or major repairs or additions to building operating systems
• Establish and maintain effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, and managers
• Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities
• Ensure that services are performed as contracted and at the intended profit margins; troubleshoot potential problems and concerns
• Manage the company’s quality control monitoring and safety programs at the assigned buildings
• Conduct quality-of-service inspections at assigned buildings
• Ensure compliance with company policies and procedures and all federal, state, and local government regulations
• Ensure that all paperwork, including terminations, labor variance action plans, and operational models, is complete, accurate, and submitted to the district/hub in a timely manner
• Analyze and manage, in a proactive manner, both the financial and operational performance of the assigned buildings
• Ensure that payroll is accurate and submitted to the appropriate payroll personnel in a timely manner; correct any payroll discrepancies when applicable
• Manage and provide leadership to Lead personnel assigned to the buildings
• Responsible for the overall direction, coordination, and evaluation of personnel within the assigned building
• Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws, including directing work, appraising performance, rewarding and disciplining employees, addressing complaints, resolving problems, and terminating employees
• Maintain a working knowledge of OSHA safety regulations and chemical handling/storage procedures
• Write reports and business correspondence; effectively present information and respond to questions from managers and customers

Requirements

• Must be 18 years of age or older
• 1 year of similar work in a service/customer-oriented environment
• Minimum of High School Diploma or GED required
• Safety toe shoes required (composite or steel toe) with slip-resistant soles

Preferred Qualifications

• 3 years of similar work experience

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and more efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission-critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.