CBHC ESP Case Manager, Athol

About the role

CSO is seeking Case Managers to join our CBHC (Community Behavioral Health Clinic) Emergency Services Program (ESP) in Athol. Our ESPs offer behavioral health assessments, intervention, and stabilization services for youth, families, and adults, providing a preferred alternative to hospital emergency departments.

Responsibilities

• Identify clients needing case management (CM), focusing support on crisis stabilization, and facilitating linkages to service supports including CSO, other mental health and SUD providers, medical providers, and wellness activities.
• Engage Crisis clients either at the time of the initial Crisis encounter or within 24 hours through the client's preferred method of contact.
• Provide individualized support based on person's unique profile including the individual's support system, provider recommendations, and support needs identified by the individual.
• Complete necessary documentation, releases, and necessary paperwork.
• Assist in clarifying transition needs, gaps in services and supports.
• Aid clients in identifying and using natural supports including family and friends.
• Practice a holistic and integrative approach to healthcare that includes physical, medical, and emotional wellness.
• Be responsive to client requests, flexible, and timely in providing services, creative in finding solutions, and dedicated to a person-first approach to care.
• Collaborate with individual's providers as needed within HIPAA guidelines.
• Remain engaged with individual after the initial ESP encounter and until client is stable and engaged in appropriate community supports.
• Consult with clinical supervisor prior to ending support services.
• Complete other assigned activities having to do with client care such as hospital searches, insurance verification, telephone triage, and various other Crisis duties.

Requirements

• Bachelor's degree in a behavioral health discipline or related field.
• Experience working with adults with mental health challenges, including experience navigating the behavioral health system.
• Valid driver's license and reliable transportation.
• Bilingual candidates are strongly encouraged to apply.

Qualifications

• Positive - maintaining resiliency and focusing on solutions
• Respectful - collaborating and effectively communicating
• Insightful - demonstrating self-awareness and effectively prioritizing
• Conscientious - taking accountability and applying feedback

Skills

• Ability to engage and support clients in crisis situations
• Knowledge of behavioral health systems and resources
• Strong communication and problem-solving skills
• Ability to work independently and collaboratively

Benefits

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Pay

$38,000 - $44,000/year

Schedule

Flexible schedule to accommodate client needs.

Our Agency

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families.

What We Offer

• Training in: Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.

EEO/AA

We are committed to a diverse and inclusive workplace and actively seeks to recruit and retain a workforce that reflects the diversity of our communities. We are an equal opportunity employer and prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, age, disability, gender identity, gender expression, genetic information, or any other protected characteristic.